Bridgette Edmondson

Oscar and Jim were in such a rush to get the IONIQ over to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t set up an account to start making my monthly payments. I had to come in again to re-sign the papers, and Jim assured me I could make my second monthly payment with him and he would make sure it would go through. I did not appreciate having to go back in to do this and of course Oscar stopped all communication aside from trying to rush me to get in. Fast forward a couple weeks and Hyundai Finance keeps calling me saying that my payment was never posted, and now I have a late charge. I attempted to contact Jim, and I have never been able to reach him again EXCEPT of course when he needed me to come in. Mac stepped in since Jim was consistently unavailable and he said he would get it figured out, and ultimately he was able to get in writing that I would get a check with a refund. Over a month later, since Jim “handled” my second payment and two weeks since speaking to Mac, I still had nothing. No check, no follow through. Guest relations had to step in and get me a refund for the monthly amount + late payment. I had to come in yet again to get this refund. I was so annoyed at these constant inconveniences, miscommunication, and unavailability of Jim. Mac and Bridget were great. However I am now turned off from getting another car through Hyundai again in the future. More

by sooji229 Verified Customer Verified Customer

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Hyundai Torrance dealership was very helpful along the process of leasing another vehicle. This is my 2nd time coming to this location for a new car and it has been the best experience . process of leasing another vehicle. This is my 2nd time coming to this location for a new car and it has been the best experience . More

by cheyenneemail Verified Customer Verified Customer

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Kevin was great. He was very patient as I worked through the decisions. He was thorough with his follow up and he was careful about my time. He was great to work with He was very patient as I worked through the decisions. He was thorough with his follow up and he was careful about my time. He was great to work with. More

by rants-marabou.0e Verified Customer Verified Customer

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I had an excellent visit to the dealership. The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, and stress-free. Also, I had an outstanding experience at the dealership thanks to Kevin. From the moment I arrived, he was attentive, professional, and truly focused on my needs. He took the time to explain everything clearly without rushing me, answered all my questions with patience, and made the entire process stress-free. Kevin’s excellent customer service, knowledge, and genuine care made all the difference. I left feeling confident in my purchase and very well taken care of. Highly recommend Kevin to anyone looking for a top-notch dealership experience! More

by cbolzani Verified Customer Verified Customer

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Oscar and Jim were great. Very efficient transaction and easy to work with. Bridgette was also fantastic. Very efficient transaction and easy to work with. Bridgette was also fantastic. More

by pierrekahn Verified Customer Verified Customer

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Best crew in the business! From start to finish they answered all my questions and gave me white glove treatment. Justin worked to get me the deal I needed and even fully charg From start to finish they answered all my questions and gave me white glove treatment. Justin worked to get me the deal I needed and even fully charged the vehicle before I took delivery. Thank to everyone at SOUTH BAY HYUNDAI! The GM ERIC PAK RUNS A GREAT ORGANIZATION!!!! More

by danton1 Verified Customer Verified Customer

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They used the toll road when delivering my car, but I only found out after receiving the receipt. I contacted them immediately, and they said they would take care of it. However, it’s been two months and only found out after receiving the receipt. I contacted them immediately, and they said they would take care of it. However, it’s been two months and they still haven’t paid. I’ve followed up by phone, text, and email, but all they do is keep repeating the same lie—that they’ll take care of it. Throughout this process, I’ve been in contact with Mace Bradley, Bridgette Edmondson, Richard Andersen, and Tracy Ferrara. While they all speak politely, not a single one of them has been honest or actually followed through with anything. More

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Justin Rodriguez was outstanding -- straightforward, transparent, and responsive. As a consequence, we were able to get a deal done right away, and the entire process was a pleasant one. My overall e transparent, and responsive. As a consequence, we were able to get a deal done right away, and the entire process was a pleasant one. My overall experience with South Bay Hyundai was excellent. Although I only interacted with Justin and Mace Bradley (also fantastic), I felt that the entire dealership was on the same page, hospitable, and customer-oriented. Before completing this lease, I interacted with at least a half-dozen dealerships, including other Hyundai locations. By far, Justin and South Bay Hyundai were the best. More

by rtagorda Verified Customer Verified Customer

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