Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 17

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
188 Reviews

Dealership Experience

5 yrs, 4 mos

4.9

188 Reviews

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188 Reviews of Brianna Worthington

January 20, 2023

Dealership Rating
Employee Rating

Great service department. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 23, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

January 08, 2023

Dealership Rating
Employee Rating

The hours charged for the service was more than what was recommended online when looking at to replacing the parts that they did also was upset with the additional charge to hook it up to the computer. Ever More

by Careyhanni63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We are sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss your concerns, we're always happy to help!

Jan 10, 2023

Ken Ganley Ford Norton responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 06, 2023

Dealership Rating
Employee Rating

Great service center with experienced courteous employee's. Called on Wednesday got me in on Monday, gave me a ride home, had two vehicles serviced, was an exceptional experience. More

by dcayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 08, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

January 03, 2023

Dealership Rating
Employee Rating

I am happy with the service and service writer for the work on my vehicle More

by robertsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 05, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

December 31, 2022

Dealership Rating
Employee Rating

Excellent service ready when promised and finished as quoted and car cleaned and checked all the cars vitals More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 02, 2023

Ken Ganley Ford Norton responded

Hi Ron, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2022

Dealership Rating
Employee Rating

These folks I’m service are the best of the best. From the customer service to the tech are top shelf. This is the dealership I will bring my vehicles to. They go out of their way for the customer. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Mike Hartley

Dec 30, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2022

Dealership Rating
Employee Rating

John, Christian, Carl, Craig, and all the folks from sales to service and parts were outstanding. They made it easy to get the vehicle we wanted. We even had a lot of fun and laughs at the dealership. More

by Pjblues2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas, John Chapman , Christian Rodriguez

Dec 22, 2022

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

December 19, 2022

Dealership Rating
Employee Rating

Ganley Ford took care of my replacement key in a prompt, polite, and friendly fashion. More

by madischwab
Recommend Dealer
Yes
Dec 20, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Dec 21, 2022

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2022

Dealership Rating
Employee Rating

Received great customer service from Paul and Briana during the repair work for our Escape then F150. They had to put forward much additional effort to get warranty authorization for the covered repai More

by Ho Ho Ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul

Dec 16, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Paul and Brianna were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 07, 2022

Dealership Rating
Employee Rating

My ganley Ford visit was very quick and easy to do when dropping off my vehicle for a recall. Everyone was very professional! More

by Subietech87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2022

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Dec 09, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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