Brianna Worthington | Page 15
Service Advisor
Ken Ganley Ford Norton
2835 Barber Rd
Norton, OH 44203
Dealership Experience
5 yrs, 5 mos
194 Reviews
Write a Review194 Reviews of Brianna Worthington
June 08, 2023
Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied service easy. Just got my second vehicle and am very satisfied More
Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Deven Legg, Brandon Taylor-Mitchell
May 17, 2023
Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicles here and they always take care of me and give me great pricing More
Other Employees Tagged: Tom Yerace, Craig Douglas, John Chapman, John Kirchenbauer, Scott Spath, Matt Palffy , Paul Asano, Deven Legg, Brandon Taylor-Mitchell
May 12, 2023
Awful. They do not check the used cars throughly, I’ve had by car for a little over a month and have only physical had it for maybe 2 weeks because it’s had They do not check the used cars throughly, I’ve had by car for a little over a month and have only physical had it for maybe 2 weeks because it’s had to go back to the dealership to be fixed. At this point it is a lemon. More
April 14, 2023
Very kind and respectful, caring people and willing to work with others. Have a very positive attitude, make people feel at ease work with others. Have a very positive attitude, make people feel at ease More
Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano
April 06, 2023
A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and replaced a part. When I picked the vehicle up, I made it to downtown Barberton and it stalled. Maybe 2-3 miles! I thought it could be due to having 18 miles left in the fuel tank. When the vehicle was dropped off it had just over 1/2 tank. I called Brianna and voiced my concern. She said bring it back down and we can take another look. Also stated that they would waive the $190 diagnostic charge and work with me on the labor charges since it wasn’t fixed the 1st time. This time the purge valve was changed due to HISTORIC code. Same historic code as the last time. I paid over $1100 to have this vehicle serviced for a few hundred dollar part, paid the diagnostic charge both times and after lengthy discussions, she removed about $75 in random charges??? More
Other Employees Tagged: John Kirchenbauer , Sean Pangburn

