Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton

Brianna Worthington | Page 15

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
194 Reviews

Dealership Experience

5 yrs, 5 mos

5.0

194 Reviews

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194 Reviews of Brianna Worthington

June 08, 2023

Dealership Rating
Employee Rating

Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied More

by PNMC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

Jun 09, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Jun 12, 2023

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2023

Dealership Rating
Employee Rating

Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Craig Douglas, John Chapman, John Kirchenbauer, Scott Spath, Matt Palffy , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

May 17, 2023

Ken Ganley Ford Norton responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023

Ken Ganley Ford Norton responded

Hi John, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

Dealership Rating
Employee Rating

Awful. They do not check the used cars throughly, I’ve had by car for a little over a month and have only physical had it for maybe 2 weeks because it’s had More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 15, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Can you please reply with your first and last name & phone # so we can contact you to get more info and address this for you. Or you can email your contact info to JWheatley@GanleyAuto.com Thank you again for your feedback. It helps us to get even better.

May 06, 2023

Dealership Rating
Employee Rating

They were nice and friendly,they fixed our car the next day. They did a nice job on our car. More

by Barbara Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2023

Ken Ganley Ford Norton responded

Hi Barbara, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 26, 2023

Dealership Rating
Employee Rating

The service that was given was an item under warranty; should have received a loaner! More

by Khalid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Apr 28, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

April 20, 2023

Dealership Rating
Employee Rating

Took my vehicle in to be diagnosed about a cylinder 3 misfire. I had an accurate diagnosis in 2 days! Awesome team and awesome service!! More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2023

Dealership Rating
Employee Rating

Very kind and respectful, caring people and willing to work with others. Have a very positive attitude, make people feel at ease More

by Poohbearangang@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano

Apr 16, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 11, 2023

Dealership Rating
Employee Rating

Great service, friendly staff always professional I have never had a problem with there service department More

by craigm3340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

April 06, 2023

Dealership Rating
Employee Rating

A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and More

by BSA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer , Sean Pangburn

Apr 09, 2023

Ken Ganley Ford Norton responded

We are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

March 31, 2023

Dealership Rating
Employee Rating

Very friendly and courteous. The job was done in a timely manner. My service writer was a very nice person More

by Traciewyatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hartley

Apr 02, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Apr 03, 2023

Ken Ganley Ford Norton responded

Hi, we are glad we could help! We can't wait to see you again, have a great day.

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