Brian Short

2002 Toyota Camry - stalling when stopping at street lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car was ready - got a lift to service dept. Paid .88 cents shy of $3,000.00 - drove out of the service bay and went over the speed bump and the loud noise was still there - I made a u-turn at the bay entrance and pulled back in - Spoke to the payment desk that after just paying 3 grand the problem is still there - asked to speak to Brian Short - unavailable - a service Mgr. named Steven asked what the issue was - I showed him the invoice for work done and we drove over the bump in the bay and he said "That's not good" I asked "don't they check their work when they are done?" - so I got a lift home - Steven offered to provide a rental but I declined - I found an invoice from 2014 where I requested this issue be addressed but all I get is charged for the work but a Band-Aid put on the problem - We have brought this car to Findlay for probably 15 years and also purchased a New highlander in 2013 so I haven't given up on Findlay but it is always a struggle to get that loyalty honored. Granted I am always taken care of it's always a struggle before hand. FYI Mr. Crabtree is supportive but there's only so much he can so as a service rep. More

by SAR71005 Verified Customer Verified Customer

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Great service…awesome service writer and Supervisor Brian Short. Would definitely go back again in any issue we will in the future. Short. Would definitely go back again in any issue we will in the future. More

by WDSMITH7 Verified Customer Verified Customer

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John streamlined the service of my Crown starting with making the appointment via text. John was waiting for me when I arrived and explained everything. My car was ready so fast! I will continue to use F making the appointment via text. John was waiting for me when I arrived and explained everything. My car was ready so fast! I will continue to use Findlay Toyota for all my car needs. More

by CORV Verified Customer Verified Customer

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FROM THE SALES TO THE SERVICE THEY ARE A+ THIS IS MY 3RD TOYOTA FROM THEM AND EVERYONE IS VERY FRIENDLAY AND PROFESSIONAL FROM JOHN BARR TO THE SERVICE DEPARTMENT THAT IS RUN BY BRIAN SHORT. THE BEST IN THE TOYOTA FROM THEM AND EVERYONE IS VERY FRIENDLAY AND PROFESSIONAL FROM JOHN BARR TO THE SERVICE DEPARTMENT THAT IS RUN BY BRIAN SHORT. THE BEST IN THE WEST DEALERSHIP More

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The entire service department is the absolute best I have ever dealt with starting with a great leader Brian Short the Director Keep it up ever dealt with starting with a great leader Brian Short the Director Keep it up More

by csg51 Verified Customer Verified Customer

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The Dealership treated me with the upmost kindness and profesional care. I wiuld certainly recomend this dealership over any other in Las Vegas. Mamy thanks for excellant service. Col. Russell Smith profesional care. I wiuld certainly recomend this dealership over any other in Las Vegas. Mamy thanks for excellant service. Col. Russell Smith More

by RUSSELLSMITH218 Verified Customer Verified Customer

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I am okay with that . The location is great but it is waiting long for the services The location is great but it is waiting long for the services More

by NPLASVEGAS2013 Verified Customer Verified Customer

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Brandon Day was amazing. Easy in-n-out.i would highly recommend him for an easy going service experience. Easy in-n-out.i would highly recommend him for an easy going service experience. More

by bruins2424 Verified Customer Verified Customer

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You have formed a good team, keep building it. I enjoyed working with all of you. I enjoyed working with all of you. More

by BKING49 Verified Customer Verified Customer

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DO NOT TAKE YOUR VEHICLE TO SERVICE HERE, They do a horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they o horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they own employees mistakes, they ruined my vehicle accessory that cost me over $1600 and kept my vehicle for 3 days without getting any work done. SAVE YOURSELF A HEADACHE AND DO NOT TAKE YOUR BUSINESS TO FINDLAY TOYOTA SERVICE DEPARTMENT. More

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