Brian Short | Page 5

I came in because Valvoline could not remove my oil filter previously performed by Findlay Toyota . I called and asked to speak with service manager, and was called back by Bryan who advised me to brin filter previously performed by Findlay Toyota . I called and asked to speak with service manager, and was called back by Bryan who advised me to bring my truck in and he would take car of me. I came in the same day and Bryan met me out in the service bay. He personally drove my truck back to have the work completed. A short time later he drove it back with the work completed. I didn't pay a dollar and will return to have my truck serviced there. He changed my mind about Findlay Toyota. I will be back as long as there are more personal like your service manager Bryan . More

by barrychristopher61 Verified Customer Verified Customer

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Took a long while to get someone to help but when everything got rolling, it was smooth sailing! everything got rolling, it was smooth sailing! More

by dennis.v Verified Customer Verified Customer

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Always care about me and they are great at communicating m. Nice to have a service team we can trust. m. Nice to have a service team we can trust. More

by djallen702 Verified Customer Verified Customer

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Had an issue after a routine oil change. Service Manager Brian was phenomenal in addressing the issue. Had tow truck sent to my home to pick up car, oil change & filter, steam cleaned engine Service Manager Brian was phenomenal in addressing the issue. Had tow truck sent to my home to pick up car, oil change & filter, steam cleaned engine, reimbursed our cost for original service, & provided cleanup in the garage for oil spill. We have bought many cars & had service at Findlay… do so appreciate the prompt & caring approach! Thank you!!! More

by FRAZART Verified Customer Verified Customer

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My service advisor Phill Crabtree always takes great care of me and my vehicles. Findlay Toyota’s Service Department is head-and-shoulders above the rest. of me and my vehicles. Findlay Toyota’s Service Department is head-and-shoulders above the rest. More

by LAWD0G Verified Customer Verified Customer

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Brian Short goes out of his way to make the customer is satisfied when they leave. Had a problem with my park brake not holding. He jumped in and kept me informed on the progress on the fix. He took me for satisfied when they leave. Had a problem with my park brake not holding. He jumped in and kept me informed on the progress on the fix. He took me for a test drive to make sure my concerns were addressed and I was happy with the outcome. Findlay has genuine person that cares about the customers satisfaction. More

by crusherbob1 Verified Customer Verified Customer

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Findlay Toyota is the best dealership we have dealt with. Customer service in all departments is impeccable. Customer service in all departments is impeccable. More

by CORV Verified Customer Verified Customer

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Brian Short is The Best Service Manager Ever! ! He listened to my concerns from the get go and has always taken care of any issues I've had! ! He listened to my concerns from the get go and has always taken care of any issues I've had! More

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My service advisor Shaun was awesome! Very professional and kept me notified. Findlay Toyota is my go to dealership Very professional and kept me notified. Findlay Toyota is my go to dealership More

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Have always had excellent service. I trust that my vehicle is serviced and safe. I value the honesty of the service department, specifically, Zach Fitzwater. He is always accommodat I trust that my vehicle is serviced and safe. I value the honesty of the service department, specifically, Zach Fitzwater. He is always accommodating and just a good, honest, easygoing guy. Also, the dealership has one of the most comfortable lobbies with like a little convenience store for drinks and snacks. Highly recommend!! More

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