Steven Chapman

I did not have my car serviced. The last time I had my car serviced was 6 months ago. You have the wrong account and information. The last time I had my car serviced was 6 months ago. You have the wrong account and information. More

by JNYBNY1007 Verified Customer Verified Customer

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Services are always performed professionally and in a timely manner. No exhaustive upselling. Will use again. timely manner. No exhaustive upselling. Will use again. More

by MALEXAND106 Verified Customer Verified Customer

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My air bag light was on and didn’t diagnose it ? The service is great but just trying to understand why that was left on ? The service is great but just trying to understand why that was left on ? More

by JCAMPER88 Verified Customer Verified Customer

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I can only give it 3 stars because I am constantly returning to get stuff corrected or replaced or fixed returning to get stuff corrected or replaced or fixed More

by SAR71005 Verified Customer Verified Customer

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2002 Toyota Camry - stalling when stopping at street lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car was ready - got a lift to service dept. Paid .88 cents shy of $3,000.00 - drove out of the service bay and went over the speed bump and the loud noise was still there - I made a u-turn at the bay entrance and pulled back in - Spoke to the payment desk that after just paying 3 grand the problem is still there - asked to speak to Brian Short - unavailable - a service Mgr. named Steven asked what the issue was - I showed him the invoice for work done and we drove over the bump in the bay and he said "That's not good" I asked "don't they check their work when they are done?" - so I got a lift home - Steven offered to provide a rental but I declined - I found an invoice from 2014 where I requested this issue be addressed but all I get is charged for the work but a Band-Aid put on the problem - We have brought this car to Findlay for probably 15 years and also purchased a New highlander in 2013 so I haven't given up on Findlay but it is always a struggle to get that loyalty honored. Granted I am always taken care of it's always a struggle before hand. FYI Mr. Crabtree is supportive but there's only so much he can so as a service rep. More

by SAR71005 Verified Customer Verified Customer

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Phil has been our service write over 10 years Real Class service writer than listen service writer than listen More

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Unfortunately the tech did not tighten the oil pan plug and had to come back since I was dripping oil. Steven Chapman was professional and made it right when I brought it back. and had to come back since I was dripping oil. Steven Chapman was professional and made it right when I brought it back. More

by KIMBERLEYHOLSTE Verified Customer Verified Customer

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Excellent service, no problems encountered. Will be coming back for maintenance. Everybody were so helpful and nice. Will be coming back for maintenance. Everybody were so helpful and nice. More

by THRICIA_BONAAGUA Verified Customer Verified Customer

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Got me the results I needed. Good job to the service writer there name Mathew Stanley Good job to the service writer there name Mathew Stanley More

by PFAULKNER56 Verified Customer Verified Customer

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My service advisor Stephan Chapman makes my wait time worth a lot. His accuracy in his time knowledge make the wait worth a lot. worth a lot. His accuracy in his time knowledge make the wait worth a lot. More

by RICHARD.ZETTLER Verified Customer Verified Customer

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