Brian McCoy | Page 24

Just a routine "B" service.. Car was ready within a couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. More

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Since 8/13/18 I visited the shop 5 times for the same recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since this problem started the service advisor at this dealership told me I have to be more careful and had to replace the tire repeatedly. I asked to check if there is any other problem as it made no sense to me but each time I was told it was probably just a pothole! Also despite being an emergency and a safety concern, the service department seemed to never have a loaner car, except if I book it weeks in advance Overall I ended up spending thousands of dollars only in the past two years on fixing the same problem over and over. Last week I had the same issue again and finally the service advisor found a crack in the wheel itself and a small leak in the same right front tire both cost me $876. When I asked him if he thought that was the reason behind the vulnerability of the same side and repeated issue he said yeah it probably was and that lead to those damages. I asked then to speak with the manager who explained to me that he reviewed my file and he disagreed that those issues were related, and declined my request to end the lease term and reimburse me for my losses. I got a third party advisor from a local tire shop who confirmed that this is very unusual unless for drift drivers and I am surely not one. I would describe my experience with Mercedes Benz of Princeton to be disappointing and inconvenient. I feel unsafe driving the car and I can’t wait to end the lease More

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Perfect experience. Brian my contact is the best I have come across. I trust him and better experience each time I have visited. Front desk is professional and waiting area is comfortable. come across. I trust him and better experience each time I have visited. Front desk is professional and waiting area is comfortable. More

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Rich answer my questions quickly. Was helpful and easy. Big thank you to all. What else can I say this dealerhip is great. Kindof to the point? Big thank you to all. What else can I say this dealerhip is great. Kindof to the point? More

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Outstanding performance from this dealership. From first contact on the phone to when I showed up in person things were done in a timely fashion and done correctly the first time around. As a business owner contact on the phone to when I showed up in person things were done in a timely fashion and done correctly the first time around. As a business owner myself, that is of the highest importance to me! I wish to thank everyone I have come in contact with! More

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Prompt check-in; Brian McCoy was super; called to let me know what was going on and when it was ready for pick-up; no surprises. know what was going on and when it was ready for pick-up; no surprises. More

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Experience was overall beneficial to my understanding. First class treatment and manners to fit the brand image. Cant say enough about his dealership, was all around good, when compared with other luxury First class treatment and manners to fit the brand image. Cant say enough about his dealership, was all around good, when compared with other luxury brands I have been too. Family owned and it shows, doesnt have that chain or mega dealership feel, there was still a personal touch. I am a happy customer for sure. More

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Dealing with dealership since it opened. Caring people always ready to listen to my problems with car. Service always gets to the oroblem no matter the time fram always ready to listen to my problems with car. Service always gets to the oroblem no matter the time fram More

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I have been dealing with Mercedes-Benz of Princeton for many years - and many models - and have always had good experiences with both the sales staff and the service department. I have often dealt with B many years - and many models - and have always had good experiences with both the sales staff and the service department. I have often dealt with Brian McCoy who has gone above and beyond my expectations for service, knowledge, and friendliness. More

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Service is efficiently done. If they could have a more flexible policy with Mercedes on parts, I would have to go once to fulfill all required services rattan than to order parts like safety belt then sch flexible policy with Mercedes on parts, I would have to go once to fulfill all required services rattan than to order parts like safety belt then schedule another time. But service advisor Brian is very kind to scheduled me an appoint at my convenient time. Thank you. More

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