Victor Rivera

I always have a very good experience with Mercedes Benz of Princeton, courteous friendly and helpful. They always provide good service for my car. of Princeton, courteous friendly and helpful. They always provide good service for my car. More

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Victor is the best! He is professional, considerate and mindful of your time. When your dealership decides to hand out awards I hope he gets one! Anytime I have need He is professional, considerate and mindful of your time. When your dealership decides to hand out awards I hope he gets one! Anytime I have needed air in my tires the service person is always courteous and helpful and the front desk staff are on top of things, quick and courteous too! Have a great day. More

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I like the fact that MB video their diagnosis & explain their what they see at that time. The Customer Service staff & the area, Victor, we're all very attentive & professional. their what they see at that time. The Customer Service staff & the area, Victor, we're all very attentive & professional. More

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Our GLE had a problem with the engine. Princeton MB fixed it under extended warranty for free. They were very good about it Princeton MB fixed it under extended warranty for free. They were very good about it More

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I highly recommend this dealership for maintenance and repairs. Victor Rivera is my go to service manager, he is very friendly and professional. I appreciated how thoroughly he explained the repair costs repairs. Victor Rivera is my go to service manager, he is very friendly and professional. I appreciated how thoroughly he explained the repair costs and broke down the upfront estimate before doing any work. He also proactively checked my warranty benefits for replacement parts and explained promotional benefits. Excellent communication and top-tier service! More

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I always have an excellent experience working with Victor Riviera. He is friendly, professional and kept me informed throughout the entire service process. Also, excellent customer service from the the st Riviera. He is friendly, professional and kept me informed throughout the entire service process. Also, excellent customer service from the the staff at the front desk. More

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Princeton always gives us a heads up when upcoming maintenance is required. Easy scheduling and wonderful staff maintenance is required. Easy scheduling and wonderful staff More

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Today, I tried to return my leased Mercedes Benz to Princeton. I originally purchased the vehicle at MB Doylestown. For logistical reasons, I chose to return it to Princeton. I called in advance to det Princeton. I originally purchased the vehicle at MB Doylestown. For logistical reasons, I chose to return it to Princeton. I called in advance to determine how long the process would take. I was then told by an assistant of Mr Lebron that Mr Lebron indicated, "we are maxed out on this car and I will have to go to Doylestown". After trying to convince the assistant that this was the best manner for me.....HE HUNG UP on me. I then contacted Mr Lebron. He added that "you purchased it from Doylestown...return it to them". As I understand it from Mercedes corporate, all dealerships are not permitted to turn this request down. Mr Lebron also must have looked up my recent discussions with one of his sales persons. We put down a down payment on a new Mercedes, awaiting its arrival"2-3 months later", but within that same week we requested a cancellation and a refund. According to Mr Lebron, this was ALSO a reason they refused to accept our auto off of the lease. Mr Lebron would not clarify the last name of the GM. He claimed ....dyslexia...for not spelling it out for me.....WOW. VERY POOR relations....... I also immediately called the General Mgr...MR Wilkening. The person who answered the phone said "he left for the day"....this was about 1:30 pm on a friday...seems convenient.....but I guess possible. More

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Communication was very good. Service manager recommended judiciously the needed repairs. And we learned about a feature of the brakes we had not previously known about. Service manager recommended judiciously the needed repairs. And we learned about a feature of the brakes we had not previously known about. More

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The service team at Mercedes-Benz of Princeton is A+ number one! Our technicians, Victor Rivera, and Brian McCoy provide excellent communication in keeping us up-to-date with what is going on with the number one! Our technicians, Victor Rivera, and Brian McCoy provide excellent communication in keeping us up-to-date with what is going on with the vehicle with the needs and possible cost might be. There are never any surprises in our vehicles are returned in pristine condition. Not just for sales, but for service Mercedes-Benz of Princeton is simply outstanding More

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