Tam Edmondson

No issues service and staff were great and everything met my expectations for this visit my expectations for this visit More

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I was told certain charge for diagnostic, instead end up paying double amount without any conclusion of the issue. Because they asked 4 times more charge to continue just diagnostic of check engine light. W paying double amount without any conclusion of the issue. Because they asked 4 times more charge to continue just diagnostic of check engine light. Which we are talking couple of thousand dollars to just find out the problem NOT fixing. That would separate quote for that. However, the car is running fine from last one month. More

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Service was as expected with discounts applied. Tam provided all information and video needed to make informed decision about today's service and what will be needed in the near future. Tam provided all information and video needed to make informed decision about today's service and what will be needed in the near future. More

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Convenient location and my service rep, Tam, was very helpful throughout the process. He kept me informed on progress and followed up to ensure everything was working properly. helpful throughout the process. He kept me informed on progress and followed up to ensure everything was working properly. More

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FAST, EASY , AND FRIENDLY. . Go to Mercedes-Benz in Princeton for all your needs cars SUVs electric whatever you need and if you need service stop by there . Go to Mercedes-Benz in Princeton for all your needs cars SUVs electric whatever you need and if you need service stop by there More

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I had a great experience with Tam and the rest of the service department. The team was professional, courteous, and helpful, making the entire process easy from start to finish. I appreciate their attent service department. The team was professional, courteous, and helpful, making the entire process easy from start to finish. I appreciate their attention to detail and excellent customer service. Highly recommend! More

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Tam was awesome! He did a great job checking me in, setting expectations on text status updates and clearly outlining process. Also set me up with a loaner as request He did a great job checking me in, setting expectations on text status updates and clearly outlining process. Also set me up with a loaner as requested when I made my appointment. Video was shared in a timely manner with clear explanations. Overall this has been a great experience and by far the best I have experienced compared to other service centers for my other cars at various dealerships. More

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Tam is amazing, proper communication & great timing. He communicated about every step properly & never made it feel like a burden He communicated about every step properly & never made it feel like a burden More

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Tam is very attentive and patiently explain what need to be done. Appreciate the responsiveness and flexibility on scheduling. be done. Appreciate the responsiveness and flexibility on scheduling. More

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It’s been a rough experience to start. In a month the car “allegedly” ran out of gas. Two weeks later the battery died. Something with one of the cells. Couldn’t get a loaner from any In a month the car “allegedly” ran out of gas. Two weeks later the battery died. Something with one of the cells. Couldn’t get a loaner from any local Mercedes dealer cause the vehicle apparently has to be purchased from that dealer to qualify so o had to drive an hour plus every time. That coupled with lost time, money. That said the car is running smooth, customer service was great.. I was given a loaner on both occasions.. More

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