Brian McCoy
Brian McCoy at Mercedes-Benz of Princeton

Brian McCoy

Asst. Service Manager

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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4.9
350 Reviews
4.9

350 Reviews

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350 Reviews of Brian McCoy

April 21, 2026

Dealership Rating
Employee Rating

It was a short wait and was done on time. Brian service manager is great. More

by Frankvitucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Hoehman

Apr 21, 2026

Mercedes-Benz of Princeton responded

We are delighted to hear you had such a positive experience with the team at Mercedes-Benz of Princeton. It’s exactly the standard we strive for. Wishing you many safe, enjoyable miles ahead—we look forward to welcoming you back again soon. Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

April 17, 2026

Dealership Rating
Employee Rating

I have always had a good experience at the dealership. have been coming here for 25 years. More

by Tuoyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Mercedes-Benz of Princeton responded

Thank you for your review! We truly appreciate your trust and your business. Should you have any questions or concerns in the future, we're always here to help. Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

April 05, 2026

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Employee Rating

They were very helpful by supplying a loaner vehicle for me and explaining what was wrong with the vehicle or More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tam Edmondson

Apr 08, 2026

Mercedes-Benz of Princeton responded

Thank you for taking the time to write this review! Our team is dedicated to providing the best possible experience for our customers. We truly appreciate your recommendation and look forward to working with you again soon! Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

February 23, 2026

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adviser nick was the best, very professional and efficient. had a great experience at this service centre. More

by tushar patel jbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Linda Tague, Nicholas Aberin

Feb 26, 2026

Mercedes-Benz of Princeton responded

Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

February 19, 2026

Dealership Rating
Employee Rating

Thank you, Victor Rivera, for first class service and communication, as always. Thank you, Brian McCoy, for saving me an intermediate service when I read the engine lights wrong. And thank you, Rachel a More

by Chris M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Rivera

Feb 19, 2026

Mercedes-Benz of Princeton responded

Chris- Thank you for the kind words about Victor, Brian, Rachel, and Maria. We truly appreciate you recognizing the team’s effort and professionalism — that means a great deal to all of us. We did notice the 1-star rating attached to your review and just wanted to confirm whether that was intentional. Your comments reflect a very positive experience, so we want to be sure the rating accurately represents your visit. If the rating was submitted in error, DealerRater does allow updates, and we’d be grateful if you adjusted it to reflect your experience. If there’s anything we missed or could have done better, please don’t hesitate to reach out directly — we’re always striving to improve. Thank you, Robert

Feb 19, 2026

Chris M. responded

Definitely unintentional - sorry. Was just looking at the wrong extreme, which I have updated accordingly.

February 16, 2026

Dealership Rating
Employee Rating

Service dept great as usual. From the people behind the desk to the technicians to the service managers. Especially love the new service video the technicians send out explaini More

by Big Dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Aberin , All the girls behind the desk.

Feb 18, 2026

Mercedes-Benz of Princeton responded

We are so delighted that Brian, Nick, Teresa, Maria, Cat, and Rachel were able to provide to you an exceptional Mercedes Benz of Princeton experience! Thank you for taking the time out to write such a thoughtful 5 star review!!!! If there is anything we can help you with in the future, please let us know. We appreciate your commitment to our dealership, and thank you for your continued business!! Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

January 29, 2026

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Employee Rating

A++++ experience at the dealership servicing my CLA250. From check-in to pickup, everything was smooth and professional. The service team was knowledgeable, communicative, and made sure all my questions we More

by Platham4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

Mercedes-Benz of Princeton responded

Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

January 25, 2026

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Employee Rating

Brian McCoy is a great Service Advisor and truly represents Customer 1 throughout the Service experience! More

by DJW131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Linda Tague, Michael D. Hoehman

Jan 28, 2026

Mercedes-Benz of Princeton responded

We’re thrilled to hear that your Mercedes-Benz service experience with Brian was a great success! Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

January 05, 2026

Dealership Rating
Employee Rating

I have purchased three vehicles from Princeton Mercedes and directly worked with Tom Knobloch Jr. Tom is always very helpful, knowledgeable and professional. The buying process has always gone smoothly and More

by Henckena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2026

Mercedes-Benz of Princeton responded

We’re thrilled to hear that your Mercedes-Benz sales experience was a success! Thank you so much for the kind review — it truly means a lot to us! Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

December 20, 2025

Dealership Rating
Employee Rating

Service is always responsive and Brian always keeps me up to date on status while my car is being serviced. More

by JenN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Mercedes-Benz of Princeton responded

We’re thrilled to hear that your Mercedes-Benz service experience with Brian was a great success! Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

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