The dealership itself has a few issues with wait times
and communication. The manager Mark is not pleasant to speak with and comes off very rude if you’re asking clarifying questions. He seems condescendi
and communication. The manager Mark is not pleasant to speak with and comes off very rude if you’re asking clarifying questions. He seems condescending and it doesn’t feel like he wants to make the guest’s life easier.
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by jasminejedwards91
Verified Customer
Verified Customer
Nov 29, 2025 -
Greenway Kia West responded
Hi Jasmine,
I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel.
I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right.
Please reach out to me when you’re comfortable so we can talk through your experience.
Mark Foster
Service Manager
markfoster@greenwayauto.com
Wait time needs improvement, was there for a whole day
waiting for my vehicle to be looked at, happened twice both visits.
waiting for my vehicle to be looked at, happened twice both visits.
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by Denarz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Keiara Lluberes
Nov 10, 2025 -
Greenway Kia West responded
Hi Denarz, thank you for taking the time to share your feedback. I’m truly sorry to hear about the extended wait times you’ve experienced during your visits — that’s not the level of service we strive to provide. I’d like to look into this personally and see how we can improve your next experience. Please reach out to me directly at markfoster@greenwayauto.com
so I can review your visit details and follow up with our service team.
— Mark Foster, Service Manager
Appreciate the services I received and my representative
to tell me excellent you sky and polite clear at explaining the service with excellent and if I had any questions he answered them in a good manner w
to tell me excellent you sky and polite clear at explaining the service with excellent and if I had any questions he answered them in a good manner when I was getting my car service he explained it the things I needed to hear
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by davidbutler2033
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2025 -
Greenway Kia West responded
Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit!
— Mark Foster, Service Manager · markfoster@greenwayauto.com
Excellent service!
Professional, friendly staff, quick maintenance, fair prices, and my car runs perfectly now. Highly recommended!
Professional, friendly staff, quick maintenance, fair prices, and my car runs perfectly now. Highly recommended!
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by Max Camargo
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Greenway Kia West responded
Thank you, Max, for your 5-star review and recommendation! We’re thrilled to hear you received excellent service and that our professional and friendly team was able to complete your maintenance quickly and effectively. At Greenway Kia West in Orlando, we take pride in providing fair pricing and quality Kia service that keeps your vehicle running perfectly. We truly appreciate your trust and look forward to serving you again!
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Great customer service will recommend very professional
followed up kept me posted with the time it will take very kind
followed up kept me posted with the time it will take very kind
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by dreanpeterson
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Greenway Kia West responded
Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon!
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
The manager Mark is awesome but he need to talk to his
employees. How can you drop a vehicle off at eight in the morning and asked to pick it up and it’s still on the bay after seven then they don’t know
employees. How can you drop a vehicle off at eight in the morning and asked to pick it up and it’s still on the bay after seven then they don’t know where the keys are. It was always an issue about timing with this place. If you have appointment then you have appointment. I didn’t just drop the vehicle off at appointment. I did not like the service. I will not go back again. The manager Mark and the service department is great, but other than that never.
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by jayantmom234
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Foster
Nov 03, 2025 -
Greenway Kia West responded
Thank you for taking the time to share your feedback. I’m very sorry to hear about the delay and confusion you experienced — that’s not the level of organization or communication we aim to provide at Greenway Kia West. I truly appreciate your kind words about me and the service team, but I understand how frustrating the situation must have been. I’d really like the opportunity to personally review what happened and make it right. Please reach out to me directly at markfoster@greenwayauto.com
or call the dealership and ask for me.
— Mark Foster, Service Manager
I will not be returning to Greenway Kia.
I feel like they don’t care at all about me as a customer. First of all I asked for a service advisor to call me over a month ago and this didn’t hap
I feel like they don’t care at all about me as a customer. First of all I asked for a service advisor to call me over a month ago and this didn’t happen. Then I setup an appointment online for 8:00 am then when I arrive they said 2 hours minimum chat to look at my AC and not be done till around 2:00 pm. They said service guys didn’t even come in until 9:00. Why does it take 6 hours, and $295 to get it looked at to decide if I can even afford it? Poor service, will not return. Goodbye Greenway Kia my business is going elsewhere.
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by RONGILBER1963
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2025 -
Greenway Kia West responded
I’m very sorry to hear about your experience, and I appreciate you taking the time to share this feedback. What you described isn’t the level of communication or customer care we stand for at Greenway Kia West. I completely understand your frustration — especially with the delay in follow-up and the confusion around scheduling and pricing. I’d really like the opportunity to review what happened in detail and see how we can make this right for you. Please reach out to me directly at markfoster@greenwayauto.com
or by phone so we can talk through this personally.
— Mark Foster, Service Manager
Good customer service, will recommend to family and
friends Great service that is why I will keep returning
friends Great service that is why I will keep returning
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by Isadian3
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Nov 03, 2025 -
Greenway Kia West responded
Thank you so much for the great review and for recommending us to your family and friends! We’re thrilled to hear that our team’s customer service keeps you coming back — that means a lot to everyone here at Greenway Kia West. We truly appreciate your loyalty and look forward to taking care of you on your next visit! 🙏🚘
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Very helpful thank you Answer all the questions was
giving me updates during the time my car was there
giving me updates during the time my car was there
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by MARCUS_DAD
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Oct 28, 2025 -
Greenway Kia West responded
Thank you, Marcus. We’re happy to hear our team kept you updated and answered all your questions while your vehicle was in for service. Providing clear communication and helpful support is always our goal at Greenway Kia West. We appreciate your visit and look forward to seeing you again here in Kissimmee.
— Mark Foster, Service Manager markfoster@greenwayauto.com
Oil change was a pleasant experience my service writer
and team made sure everything got dome to perfect
and team made sure everything got dome to perfect
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by decht562221
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Greenway Kia West responded
Thank you so much for your review! We’re glad to hear your oil change experience was pleasant and that our Service Team at Greenway Kia West in Orlando made sure everything was done perfectly. We appreciate your trust and look forward to helping with your next Kia maintenance visit! 🔧🚗
— Mark Foster, Service Manager · markfoster@greenwayauto.com
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