Billy Herbert

The attention to customer comfort detail was excellent. My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I felt the service was thorough. More

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They were very helpful when a software update didn't download completely. They were able to take care of the issue quickly download completely. They were able to take care of the issue quickly More

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Absolutely the most people friendly professional dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 a dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 after it was totally destroyed. I’ll always buy from Q! Financing my new 2025 X5 with BMW was a breeze…I never left my home ..Quentin delivered my SAV to me! And training with BMW’s genius Ryan was amazing and helped me navigate the system easily! More

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I just leased a 2024 Honda prologue and it’s electric. I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get a I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get acclimated to my new car.. I ended up stranded essentially at BMW in Diberville, Mississippi. Meanwhile, My Son was waiting for me and Slidell Louisiana so I could take him to court a very important court date and he has many issues. He struggles with like PTSD and anxiety.. Needless to say, I was very stressed at the situation of running out of electricity for my vehicle. Katie generously came to my rescue and allowed me to use BMWs electricity to charge my vehicle even though it was slow. I was so grateful and relieved. She allowed me to do this for many hours so that I could have enough power to get to Electrify America in Gulfport.. I can’t thank her enough she’s an angel and she’s in great enormous asset to your company. My next vehicle will be a BMW and I’m buying from her. I’ve already made up my mind and no one can change it. That’s the how much of an impact she made on me. She has called me and texted me many times to check on me and make sure I’m doing OK and I’m all right I just can’t thank her enough. I also want to say that everyone at BMW was very kind and helpful to me while I was waiting on my car to charge. The receptionist was very kind giving me a water when I was very thirsty. Katie showed me the Starbucks coffee and I enjoyed that and needed it. My experience at BMW was wonderful despite the stressful issue I was dealing with that day. I am telling everyone I know about this and I adore Katie. She is kind respectful and highly professional. Keep her forever. Sincerely, , Rebekah Guy More

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I am more than grateful with the Service that I received from the Service Department in helping me with my 2022 BMW X7. Ms. Katie was more than capable and helpful with getting my Small truck logged on into from the Service Department in helping me with my 2022 BMW X7. Ms. Katie was more than capable and helpful with getting my Small truck logged on into the BMW System. The Galleria BMW auto Service was multitasking helping each, and every customer out some customers was very rude to them, but I saw them handle these customers with patient, kindness, respectful and very professional in spite of the way that they was being treated by some of the customers. To whom who read this message you have a great Team!! Again thank you for your service and dedication to your job! V/r Carolyn Gift More

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As usual I was taken care of on time and in a very professional and satisfactory way. Great dealer!! professional and satisfactory way. Great dealer!! More

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The most professional and friendly staff ever! ! Great job always!! They are always most helpful!! Love these guys!! ! Great job always!! They are always most helpful!! Love these guys!! More

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The service I received for my BMW Z4 3. 0SI was spectacular. I am both impressed and grateful for Billy Herbert who kept me informed through every step of the service process. The technici 0SI was spectacular. I am both impressed and grateful for Billy Herbert who kept me informed through every step of the service process. The technician who worked on my car was informative and obviously knowledgable. I am grateful that he not only fixed the immediate problem but made further recommendations on preventative maintenance. Your dealership has the highest quality of professionalism, communication, and service. What a pleasure!! More

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Sonya is an absolute joy to work with. She’s super knowledgeable and will do everything to make sure you’re happy with your purchase. I bought my first M car at Peake in New Orleans but I She’s super knowledgeable and will do everything to make sure you’re happy with your purchase. I bought my first M car at Peake in New Orleans but I wanted to try Galleria to see if the experience would be better, I’m so glad I switched. When the time came to purchase our 2nd BMW we went with Sony West and now I can’t speak highly enough of her and the other employees. Everyone who works there will go out of their way to ensure you’re treated well. Thanks Sonya, you made us in to life long customers! More

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Very up front with things and I appreciate not having to deal with high pressure salesmen. This is my second vehicle I have purchased from them and both have been pleasant experiences deal with high pressure salesmen. This is my second vehicle I have purchased from them and both have been pleasant experiences More

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