Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln

Anthony Thurman Jr | Page 13

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
208 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

10 yrs

5.0

208 Reviews

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208 Reviews of Anthony Thurman Jr

November 01, 2024

Dealership Rating
Employee Rating

After 3 trips to Klaben for the same problem, it still was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the la More

by rmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 09, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to provide your you review and honest feedback about your recent service visit. In addition, your kind words about Anthony were appreciated. We share this feedback with our entire team and use it to know what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we failed on a couple fronts and in turn did not provide you with the level of service you deserve, no excuses. Your time and complete satisfaction are very important to us. We clearly let you down in our diagnosis and created an inconvenient experience and lost confidence. We are better than this. It was a pleasure meeting you over the phone, personally apologizing and gaining your valuable additional insight. Thank you for giving us another opportunity to regain your trust and confidence in us. As we discussed, we appreciated your business, but more important to us is building a relationship in which you look forward us to providing the level of service you deserve. Thank you again for your feedback. Anthony, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradford@klaben.com

October 31, 2024

Dealership Rating
Employee Rating

Did what they said they were going to do at the time they said they would. More

by coolbreeze103
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Mitchell

October 30, 2024

Dealership Rating
Employee Rating

Kyle and Justin were very knowledgeable. Smart, personable, efficient, competent staff. Made buying a car easy. Brought the 2019 Lincoln Nautilus, bought at Klaben, in for routine maintenan More

by MHK1115
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Klaben, Kyle Crowe, Justin Fisher , Gragg Adkins

October 28, 2024

Dealership Rating
Employee Rating

Klaben Ford is amazing! ! Customer service is always on point!! Joe French is so awesome. He always so friendly and helpful. Thank you so much More

by LUZINEANDERSON
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French

October 24, 2024

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Employee Rating

Bo was great to work with. He was very helpful. He called me weekly to keep me informed of the vehicle I ordered and offered other car options that were in stock More

by Lmatzules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Uzl II, Bo Stewart , Chip, Ed from Service

October 21, 2024

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Employee Rating

Appreciate Anthony Thurman. Was very helpful resolving my issues. The waiting area was very nice. More

by dcincurak1038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 21, 2024

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Employee Rating

Anthony Thurman was polite, professional, and thorough. My service call, including a recall repair, was handled promptly and within the estimated timeframe that I was given. All in all a very good experi More

by gtgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 12, 2024

Dealership Rating
Employee Rating

Always a pleasant experience to deal with Klaben service. Work was completed on time and as promised. Everyone is friendly and professional. More

by JBARTLETT3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

October 12, 2024

Dealership Rating
Employee Rating

The team is amazing! Joe French has been serving all my vehicles for years and I will not go to anyone else. Thank you Klaben and Joe for all your friendly, efficient s More

by dmbrown16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French

October 09, 2024

Dealership Rating
Employee Rating

Don’t let Mike Cooney retire! Might have to go some place else for new cars. More

by vogelken
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe French, Brandon Bart , Mike Cooney

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