Andrew Saenz | Page 9

Love this Experience. I would not trade this for anything. The love and commitment the we get every time we choose this dealership we get nothing but the most upmost respe I would not trade this for anything. The love and commitment the we get every time we choose this dealership we get nothing but the most upmost respect. We have purchased 5 cars… Sonja West makes me feel at home and apart of the BMW family.. The services and relationship is amazing… More

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Love it here. .Friendly always there when I need anything from services, questions or new car.. .Friendly always there when I need anything from services, questions or new car.. More

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The personal touch is extraordinary. Second BMW went from x3 to x5 with always great service Second BMW went from x3 to x5 with always great service More

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Love the atmosphere, quality of service and my salesperson! This is second car we have purchased from this dealership. salesperson! This is second car we have purchased from this dealership. More

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My vehicle was serviced and I was in and out in a reasonable time frame reasonable time frame More

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The Dealership as a whole has no equal in this area. Great facility throughout. I switched from Mercedes because of the service. I have not been disappointed.. I thank the service department is second t Great facility throughout. I switched from Mercedes because of the service. I have not been disappointed.. I thank the service department is second to none. They are professional, extremely knowledgeable and and take care of everything.. If I have a problem, it would be with the sales management. I don’t believe their business model is competitive with the other BMW dealers in NO and Mobile and I recently turned down an offer to trade my BMW and buy a new model. So if I have too I will buy somewhere else and bring here for service. Hope that doesn’t happen but for now I can’t get on the same page with them.In closing BMW is a great product. More

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Great and timely service. I would recommend Galleria BMW to any one needing repairs for their BMW. I would recommend Galleria BMW to any one needing repairs for their BMW. More

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Very pleasant experience. They had me in and out very quickly! I would definitely recommend They had me in and out very quickly! I would definitely recommend More

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I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

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The staff is always welcoming and friendly to me. The service is quick and efficient. The service is quick and efficient. More

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