Alisha Schofield

I want to thank Arthur Deirmenjian in VW Wellesley Sales for his excellent service in helping me with my decision to buy a new car from Wellesley Volkswagen. Arthur has been outstanding in helping me. He is for his excellent service in helping me with my decision to buy a new car from Wellesley Volkswagen. Arthur has been outstanding in helping me. He is a laid back style salesman who is congenial and friendly. He is a great listener with solid attention to details. He spent a considerable amount of time with me insuring that I bought the best Volkswagen that serves my transportation needs. I'm not that technically savvy. And Arthur was very helpful in navigating me through the technology advantages of my VW from head to tail and soup to nuts. I have nicely synced up my cellphone for hands free phone use and included my music apps on board for vacation trips and weekend getaways. Arthur was thorough in every aspect of my new car. Everything I needed to know was explained most succinctly. If you want to buy a new Volkswagen but have been procrastinating because of bad car sales experiences in past, please visit Wellesley VW and ask for Arthur for a pleasant car sales experience. More

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The whole experience was made easy by the staff of Wellesley VW. I could not be more satisfied. Wellesley VW. I could not be more satisfied. More

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The service department provided videos, shared details and gave me a ride to and from the dealership. I would highly recommend them for their thoroughness and professionalism. and gave me a ride to and from the dealership. I would highly recommend them for their thoroughness and professionalism. More

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The service department had great communication and had my vehicle in and out in with no problems vehicle in and out in with no problems More

by JOSHUABROWN7577 Verified Customer Verified Customer

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Friendly and knowledgeable staff, comfortable waiting area and quick service. Best dealership in the area by far. area and quick service. Best dealership in the area by far. More

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Karl Christ is an exceptional service associate. We bonded over the love for chilly cheese dogs & their savory flavor. At one point, he even invited me to the Longhorn Steakhouse to join him for a m We bonded over the love for chilly cheese dogs & their savory flavor. At one point, he even invited me to the Longhorn Steakhouse to join him for a meal and some “light up drinks”. He really makes you feel like family. His communication skills, attention to details & overall demeanor made going in to have my car serviced an unforgettable experience. We are, as he says,”little buddys” for life. I would be serviced by Karl again & again. More

by OptimusPrime Verified Customer Verified Customer

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I had a pleasant experience, overall. Easy drop off and pick up, and helpful customer service. Easy drop off and pick up, and helpful customer service. More

by SHBOCK.kim Verified Customer Verified Customer

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The lady who checked me in was great and friendly. I mentioned that the key also needed a battery replacing and was told this would be arranged. Collected the car, the recall seems to have been fixed. I mentioned that the key also needed a battery replacing and was told this would be arranged. Collected the car, the recall seems to have been fixed. I asked if the key battery had been replaced and the lady behind the desk said it had. Drove to Maine the next day and low and behold, battery had not been replaced and I am left with a flat key and can only use the VW app to lock the car easily - which keeps logging me out. As temperatures were negative F, the thumb on the handle would not work to lock the car. Not ideal. This is not the first time that the Wellsley office has misinformed us and will not be purchasing another vehicle from this branch. More

by LHG Verified Customer Verified Customer

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Dealership was fine, but one dealer was not My car has a rattle which apparently you were unable to find Paul was a fine associate however Eric was not particularly helpful and I would not use him again. rattle which apparently you were unable to find Paul was a fine associate however Eric was not particularly helpful and I would not use him again. More

by PASMAL Verified Customer Verified Customer

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From customer service to courtesy ride given me a very good experience. Thank you so much. good experience. Thank you so much. More

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