Alisha Schofield | Page 2

I have leased 4 VW Jetta's from Wellesley Volkswagen and last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to hav last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to have my Jetta's over the years serviced. More

by JON.STEFFENSEN Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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Great experience as always. The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We hav The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We have three VWs they care for and this is by far the best service experience we have had have previously worked with three dealership service departments and two private VW specialists. Wellesley wins. More

by edaum Verified Customer Verified Customer

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Wellesley VW's service department is superb! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! More

by Em Verified Customer Verified Customer

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The team at Wellesley Volkswagen consists of the consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ran consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ranks at the top of the list! More

by katiepren Verified Customer Verified Customer

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Friendly, easy to make appointment, car finished on time, repair competed on time. Happy customer. repair competed on time. Happy customer. More

by curfew-coeval-6h Verified Customer Verified Customer

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Alisha provided great advice and direction for the towing process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process would proceed when the Tiguan arrived from the tow . That was done in a timely manner, and up to minute communication on the faulty part which caused the Tiguan to engine stopped in the travel lane And estimate, and additional advice on an overdue coolant flush. I greatly appreciate the great customer service provided by Alisha and the repair Technicians . More

by Gary S Verified Customer Verified Customer

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The oil change was good and the service overall was not bad. Would go again. bad. Would go again. More

by WEIGUO7187 Verified Customer Verified Customer

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Very quality repair of the door panels- better than ever now they function. We love what the tech has doen now they function. We love what the tech has doen More

by LITIANAPPLY Verified Customer Verified Customer

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I want to recognize the outstanding customer service I received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. A received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. After calling several places and feeling like I was being brushed off, it was such a relief to speak with Sam. His calm, reassuring demeanor immediately put me at ease during a very stressful situation. My air conditioning had stopped working on one of the hottest days of the year, and instead of making me feel like an inconvenience, he listened, reassured me, and made me feel confident that they would help. Because of the exceptional way Sam treated me over the phone, I drove about an hour to the Wellesley dealership. From the moment I walked through the door, Alicia continued that same level of exceptional service. She was warm, accommodating, and genuinely cared about making sure my vehicle was seen as quickly as possible. She also reassured me that they would determine the problem, which gave me tremendous peace of mind. Both Alicia and Sam demonstrated what true customer service should look like. Their professionalism, compassion, patience, and eagerness to help turned what could have been a frustrating experience into a positive one. They made me feel valued as a customer, and their kindness did not go unnoticed. I sincerely appreciate everything they did for me and believe their exceptional customer service deserves to be recognized and rewarded. Employees like Alicia and Sam are a tremendous asset to your dealership and are the reason customers continue to return and recommend your business. More

by DDAWNJA5402 Verified Customer Verified Customer

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