Sam Dias

Generally like their service department. Very easy to make appointment on line. They washed my car. Very easy to make appointment on line. They washed my car. More

by THOMPSON.RICHARD.R Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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Sam did a fantastic job. I was always kept well informed about the current situation, and he was very friendly and helpful. I was always kept well informed about the current situation, and he was very friendly and helpful. More

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Very good experience: people here are nice and professional, the work was well done and quick. Thank you! professional, the work was well done and quick. Thank you! More

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Drew and the service team have been great. They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something I appreciate. I don't usually post on these things but Drew and the team deserve the credit. More

by BHARLESS0 Verified Customer Verified Customer

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Everything went fine at dealership. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. More

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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Great experience as always. The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We hav The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We have three VWs they care for and this is by far the best service experience we have had have previously worked with three dealership service departments and two private VW specialists. Wellesley wins. More

by edaum Verified Customer Verified Customer

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Very pleased with the service department at Wellesley VW. Both Sam and Drew were extremely helpful and informative. My car was returned clean and all repairs and warranty were clearly explained. Both Sam and Drew were extremely helpful and informative. My car was returned clean and all repairs and warranty were clearly explained. More

by Nancy Dobos Verified Customer Verified Customer

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Wellesley VW's service department is superb! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! More

by Em Verified Customer Verified Customer

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