Mike Gould

My entire experience at Wellelsey VW was great! Mike was my service advisor and he offered great advise as far as additional services needed. Mike was my service advisor and he offered great advise as far as additional services needed. More

by JEANNE.GARAFALO Verified Customer Verified Customer

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Sam, at Volkswagen Wellesley service dealership Was truly wonderful, fast, friendly and kept me informed on everything. I’ve been a Wellesley Volkswagen customer for years. I appreciate all the littl truly wonderful, fast, friendly and kept me informed on everything. I’ve been a Wellesley Volkswagen customer for years. I appreciate all the little things they do … like getting my car back washed and clean Sam, was amazing. Appreciate him! More

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Accommodating and responsive! Wonderful experience-I missed my "appointment" because of the weather and they got me right in later in the week. Wonderful experience-I missed my "appointment" because of the weather and they got me right in later in the week. More

by esj.seagull Verified Customer Verified Customer

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Mike was responsive and helpful with our VW. Explanations were clear and service was excellent. Explanations were clear and service was excellent. More

by hsmather Verified Customer Verified Customer

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Everyone was very helpful and professional. They explained me everything they were going to do during the car's service. They explained me everything they were going to do during the car's service. More

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Mike in service was great, very helpful in scheduling car for wheel repair. Great service ! for wheel repair. Great service ! More

by jeffreylmiller0 Verified Customer Verified Customer

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The service that you receive at Wellesley Volkswagen is wonderful. They go above and beyond. They give videos as they inspect your car. wonderful. They go above and beyond. They give videos as they inspect your car. More

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Excellent service experience from start to finish. They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and ex They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and excellent. More

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Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

by alrock88 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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