Mike Gould

Excellent service experience from start to finish. They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and ex They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and excellent. More

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Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

by alrock88 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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The team at Wellesley Volkswagen consists of the consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ran consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ranks at the top of the list! More

by katiepren Verified Customer Verified Customer

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The service was beyond expectations! They were willing to make a same day appointment. They made sure I got to the dealership with the car! They were willing to make a same day appointment. They made sure I got to the dealership with the car! More

by Katie Verified Customer Verified Customer

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The oil change was good and the service overall was not bad. Would go again. bad. Would go again. More

by WEIGUO7187 Verified Customer Verified Customer

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Always excellent. Took some time because of part delivery but prompt service. Considerate polite etc Took some time because of part delivery but prompt service. Considerate polite etc More

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Took my wife's car in for the 20k service. Drew and his team did an incredible job getting me back on the road in no time, including a tire rotation, wheel alignment, and of course the complim Drew and his team did an incredible job getting me back on the road in no time, including a tire rotation, wheel alignment, and of course the complimentary wash. We will comeback for the 30k and a new lease when we r due. More

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Karl and the entire service department is very professional, and ready to come up with creative solutions. professional, and ready to come up with creative solutions. More

by sblum01 Verified Customer Verified Customer

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