Drew and Karl in Service are top notch.
Both have put the Customers needs (me) first and have been great to work with. Highly recommended.
Both have put the Customers needs (me) first and have been great to work with. Highly recommended.
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by BHARLESS0
Service Price Transparency
Sep 04, 2026 -
Wellesley Volkswagen responded
Thank you for the five-star rating and your recommendation of our service. Hearing that Drew and Karl put your needs first during the service on your Volkswagen Atlas means a lot to our service team.
This was my first time getting my car serviced and the
staff at Wellesley Volkswagen made it an easy and smooth experience!
staff at Wellesley Volkswagen made it an easy and smooth experience!
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by TESSA.MAY013
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Wellesley Volkswagen responded
Knowing your first service visit felt easy and smooth means a lot to our service department. We look forward to supporting you and your ID.4 with any future service needs.
Very nice atmosphere and all conditions to work ( coffee
and snacks available at the station)
and snacks available at the station)
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by FOSANATALIA
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2026 -
Wellesley Volkswagen responded
Your feedback about the coffee and snacks station highlights our drive to make service visits comfortable. Hearing that the atmosphere and amenities met your expectations during service on your Volkswagen Atlas means a lot to Karl and our service team.
Great service!
Very friendly staff for my first year service visit on my VW Tiguan. Thanks!
Very friendly staff for my first year service visit on my VW Tiguan. Thanks!
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by grubin15
Verified Customer
Verified Customer
Aug 24, 2026 -
Wellesley Volkswagen responded
Your mention of our welcoming team during your first-year service visit for your Tiguan highlights how much we value attentive care. Your kind words and five-star rating mean a lot to our service team.
Great service and friendly customer service.
Karl was helpful and friendly and easy to deal with
Karl was helpful and friendly and easy to deal with
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by Austinfromboston1113
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Wellesley Volkswagen responded
We’re glad Karl made the service on your Tiguan smooth and pleasant. Knowing you found our service friendly and helpful means a lot to our team.
Karl was great.
Very honest and communicative through the entire service appointment. I really appreciate it. Would recommending using Wellesley VW for any servi
Very honest and communicative through the entire service appointment. I really appreciate it. Would recommending using Wellesley VW for any service needs!
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by achen77
Aug 14, 2026 -
Wellesley Volkswagen responded
Acknowledging Karl’s honesty and clear communication reflects our service department’s commitment to transparency. Hearing that the service on your Golf Alltrack met your expectations and that you’d recommend us means a great deal.
Karl was great, went in to do my recall and ended up
replacing my whole strut/spring assembly all under warranty!
replacing my whole strut/spring assembly all under warranty!
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by tangs524
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Wellesley Volkswagen responded
Knowing that Karl took care of your Volkswagen ID.4 recall and replaced the strut and spring assembly under warranty is rewarding. Hearing that Karl was great means a lot to our service team.
Generally like their service department.
Very easy to make appointment on line. They washed my car.
Very easy to make appointment on line. They washed my car.
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by THOMPSON.RICHARD.R
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Wellesley Volkswagen responded
Thank you, Richard, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Wellesley Volkswagen.
When I made my appointment, I was told they could
complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end
complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of.
One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave.
Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience.
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by nicolemills
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
Wellesley Volkswagen responded
Thank you, Nicole, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Karl Christ, and really the entire parts and service team
at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversati
at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversations with a level of care and trust that's refreshing. I'm happy to continue bringing my Volkswagens to Wellesley VW for as long as I own them, and Karl and his team are a few of the biggest reasons why.
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by Erik Mansur
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Wellesley Volkswagen responded
Thank you for sharing how Karl and our parts and service team made your visits feel both caring and trustworthy. We’re glad you’ll continue bringing your Volkswagen in and look forward to keeping it running smoothly.
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