Alisha Schofield

Mike in service was great, very helpful in scheduling car for wheel repair. Great service ! for wheel repair. Great service ! More

by jeffreylmiller0 Verified Customer Verified Customer

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Easy online reservation, no upselling of services. I tend to wait at the dealership, so I appreciate the comfortable waiting area with good wifi. I tend to wait at the dealership, so I appreciate the comfortable waiting area with good wifi. More

by RONAN_DUNNE Verified Customer Verified Customer

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Very easy to schedule service appointment. Kept me updated as to progress and notified as soon as complete. Pickup was seamless. Would come back for next maintenance. Kept me updated as to progress and notified as soon as complete. Pickup was seamless. Would come back for next maintenance. More

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I had a great experience with Alisha, she was very friendly and kept good communication with me while I waited for my car to be serviced for brakes. I also like that they shared videos as they inspect friendly and kept good communication with me while I waited for my car to be serviced for brakes. I also like that they shared videos as they inspect your vehicle. However, since I don't drive everyday and it had been a while since I had my car inspected, I was relying on the complimentary multi-point inspection to help indicate any areas I would need to eventually address but they didn't catch that my wiper blades were torn and separated. But that's not a big deal to me, I'd much rather their attention go to the brakes! More

by Jade Verified Customer Verified Customer

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Alisha and Wellesley Volkswagen are both great! I work in a small family business and Wellesley Volkswagen does a great job of making it's customers feel appreciated. I work in a small family business and Wellesley Volkswagen does a great job of making it's customers feel appreciated. More

by Nick Verified Customer Verified Customer

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I appreciate Drew's attention to our cars - I trust he and the team will do their best to diagnose problems. The service department always go over any issue and the cost and provides their opinion about and the team will do their best to diagnose problems. The service department always go over any issue and the cost and provides their opinion about the severity and/or the impact to safety - this helps me prioritize what needs to be fixed More

by beggrace716 Verified Customer Verified Customer

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Excellent service experience from start to finish. They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and ex They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and excellent. More

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Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

by alrock88 Verified Customer Verified Customer

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Very thorough. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. More

by james.johnson97 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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