Karl Christ | Page 2

Karl was great, went in to do my recall and ended up replacing my whole strut/spring assembly all under warranty! replacing my whole strut/spring assembly all under warranty! More

by tangs524 Verified Customer Verified Customer

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Generally like their service department. Very easy to make appointment on line. They washed my car. Very easy to make appointment on line. They washed my car. More

by THOMPSON.RICHARD.R Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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Karl Christ, and really the entire parts and service team at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversati at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversations with a level of care and trust that's refreshing. I'm happy to continue bringing my Volkswagens to Wellesley VW for as long as I own them, and Karl and his team are a few of the biggest reasons why. More

by Erik Mansur Verified Customer Verified Customer

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I brought my daughters 2024 Taos in for it first visit since buying it as a CPO used car. The service team took great care of the car and I was thrilled to find they were able to use the free service cr since buying it as a CPO used car. The service team took great care of the car and I was thrilled to find they were able to use the free service credit as the car had less than 30K miles. More

by bw1 Verified Customer Verified Customer

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Quick and easy experience. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. More

by ccshortsleeve Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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I own a 2015 VW GTI and have taken it to Wellseley VW for various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers wer various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers were happy to inform me that it may be covered by the PZEVE warranty. The process was explained clearly and all steps were done promptly. Eventually I was able to get the turbo replaced under warranty, all work was done sooner than expected, and there have been zero issues with the car since. No rattles, warning lights, etc. The job was done properly and well, which is high praise for a car nut like myself. I highly recommend this place. More

by AVISNICK Verified Customer Verified Customer

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When I dropped off the car, the service provider recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact tha recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact that same service had recently been completed *at their dealership* and was not at all necessary. Yikes! He apologized for the (huge) oversight… Later on, he contacted me to communicate about another recommended job. When I asked for a breakdown of cost of parts + labor he did not answer my question. I asked two more times and he assured me the detailed estimate would be written up in the service report when I picked up my car. It was not. So essentially, I was recommended to complete two services- the first one the dealership had already completed recently and for the second one the details I requested multiple times were never provided. More

by AD Verified Customer Verified Customer

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Great experience as always. The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We hav The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We have three VWs they care for and this is by far the best service experience we have had have previously worked with three dealership service departments and two private VW specialists. Wellesley wins. More

by edaum Verified Customer Verified Customer

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