Sam Dias
Sam Dias at Wellesley Volkswagen

Sam Dias | Page 2

Service Consultant

Wellesley Volkswagen

231 Linden St.
Wellesley, MA 02482

Contact Me
4.9
102 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

Portuguese Portuguese

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4.9

102 Reviews

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102 Reviews of Sam Dias

June 18, 2026

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Employee Rating

Everything went smoothly as expected without any issues. The people were friendly and finished within the estimated time they had given me. More

by MAXWELL.LANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Wellesley Volkswagen responded

Thank you for sharing your experience. We’re glad our team was friendly and completed your Volkswagen Jetta service on schedule. Let us know if there’s anything else we can help you with.

June 17, 2026

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Service department actually answered the phone (rather than screening me through computer-controlled voice mail) and was responsive to me questions and needs. Perhaps this is what should be expected, but More

by elon.fischer
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Ricci

Jun 17, 2026

Wellesley Volkswagen responded

We appreciate you noting that our team took your call directly and addressed your questions about your Volkswagen Jetta. We’re glad our responsiveness stood out compared to your past experiences. Please feel free to connect with Drew or Sam whenever we can assist you again.

June 15, 2026

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When scheduling my service over the phone, Mike was very helpful and efficient. When I arrived, my service contact Sam was professional and responsive, and clearly explained the timing and extent of work. T More

by SFPSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould

Jun 15, 2026

Wellesley Volkswagen responded

Mike and Sam will appreciate your kind words about scheduling and the service for your Volkswagen ID.4. We’re glad the lounge area met your needs and let you work comfortably. We look forward to assisting you on your next visit.

June 08, 2026

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As always, everyone did a great job taking care of our 2017 VW Golf. Thanks to Mike, Alisha and Drew scheduling us and keeping us informed of the progress. The excellent service is why we continue to bri More

by JScottB
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Wellesley Volkswagen responded

Thank you for bringing your 2017 Volkswagen Golf back for service. Mike, Alisha, and Drew are glad the scheduling and updates met your expectations. We look forward to caring for your vehicles again.

June 08, 2026

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Excellent service from start to finish. Communication was responsive and clear. Huge shout out to Sam in the service dept, for helping my wife, after she had a slow puncture when the car wa More

by simonjones0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Eustace

Jun 08, 2026

Wellesley Volkswagen responded

Thank you for sharing how responsive and clear our communication was from start to finish. We’re glad Sam could assist your wife after the puncture on your Volkswagen Tiguan. We look forward to assisting with your future Volkswagen service needs.

June 05, 2026

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The service went smoothly and as expected from previous experience. Nice car wash at the end. Was advised of some items that could be done while there (front wheel alignment, coolant flush) but decided a More

by attleyj
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Recommend Dealer
Yes
Jun 05, 2026

Wellesley Volkswagen responded

It’s great to hear the service went smoothly and that you enjoyed the car wash. Sam is glad his advice on wheel alignment and a coolant flush was helpful. We look forward to keeping your Volkswagen in top shape on your next visit.

June 05, 2026

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Don’t take your car here for service. They prioritize their pockets and not yours. Paid 5 hours of diagnostic fees (1000) for them still to not know what’s going on with my car. More

by aileen
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Recommend Dealer
No
Jun 09, 2026

Wellesley Volkswagen responded

Aileen, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to provide some additional context regarding your visit. The total invoice was $405.57, which included diagnostic labor, parts, and applicable taxes. This amount differs from the approximately $1,000 referenced in your review. During the diagnostic process, our Volkswagen-certified technician identified a fault with the electronic parking brake button, which was replaced. Following that repair, additional testing revealed further concerns within the electronic parking brake system that required additional diagnostic time to fully isolate. These findings and recommendations were documented and communicated during your visit. Modern vehicle diagnostics often involve a step-by-step process, particularly when multiple faults are present within an electronic system. While the initial repair addressed one identified concern, further diagnostic work was recommended to continue determining the source of the remaining issue. Those additional diagnostic recommendations were ultimately declined. Our goal is always to provide accurate information and proper repairs based on testing results rather than making assumptions about a vehicle’s condition. We appreciate your feedback and would be happy to review the repair order and technician findings with you directly if you would like to discuss your experience further. Thank you for your business. All the best, Drew Ricci Service Manager Wellesley Volkswagen

June 03, 2026

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Got in the same day I called. They serviced car and then gave it a quick car wash and vacuum. Very thankful for that. More

by LOIS.MCMULLEN
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Recommend Dealer
Yes
Jun 03, 2026

Wellesley Volkswagen responded

We’re pleased we could book same-day service for your Volkswagen Tiguan and include a thorough wash and interior cleaning. It’s rewarding to know those touches made a difference. We appreciate your positive feedback and look forward to assisting you again.

June 02, 2026

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Always great work performed by the taff. It's a pleasure to walk into a dealership and feel welcomed. More

by edaum
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Recommend Dealer
Yes
Jun 02, 2026

Wellesley Volkswagen responded

Thank you for noting the welcoming atmosphere and quality work on your Volkswagen. We’re delighted our team could make your visit enjoyable and look forward to serving you again.

May 11, 2026

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Employee Rating

Super helpful and took great care of my car, even with an unforeseen issue that arose. Sam was super attentive and made sure to give me regular updates! More

by janeecolette
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Service Communication
Recommend Dealer
Yes
May 11, 2026

Wellesley Volkswagen responded

What a pleasure to hear Sam and the team took such good care of your Volkswagen Tiguan, even when an unforeseen issue came up. We’re glad Sam kept you informed every step of the way. Thank you for trusting us with your Tiguan.

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