Sam Dias | Page 3

Very good first experience. Service was prompt and friendly. Customer service were pleasant to deal with. Service was prompt and friendly. Customer service were pleasant to deal with. More

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Sam was very helpful and communicative through the process. I highly recommend this VW service location. process. I highly recommend this VW service location. More

by kathleen_walsh9 Verified Customer Verified Customer

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The oil change was good and the service overall was not bad. Would go again. bad. Would go again. More

by WEIGUO7187 Verified Customer Verified Customer

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I want to recognize the outstanding customer service I received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. A received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. After calling several places and feeling like I was being brushed off, it was such a relief to speak with Sam. His calm, reassuring demeanor immediately put me at ease during a very stressful situation. My air conditioning had stopped working on one of the hottest days of the year, and instead of making me feel like an inconvenience, he listened, reassured me, and made me feel confident that they would help. Because of the exceptional way Sam treated me over the phone, I drove about an hour to the Wellesley dealership. From the moment I walked through the door, Alicia continued that same level of exceptional service. She was warm, accommodating, and genuinely cared about making sure my vehicle was seen as quickly as possible. She also reassured me that they would determine the problem, which gave me tremendous peace of mind. Both Alicia and Sam demonstrated what true customer service should look like. Their professionalism, compassion, patience, and eagerness to help turned what could have been a frustrating experience into a positive one. They made me feel valued as a customer, and their kindness did not go unnoticed. I sincerely appreciate everything they did for me and believe their exceptional customer service deserves to be recognized and rewarded. Employees like Alicia and Sam are a tremendous asset to your dealership and are the reason customers continue to return and recommend your business. More

by DDAWNJA5402 Verified Customer Verified Customer

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Customer friendly, efficient, expeditious, curteous, snswering questions & providing clarifications, prosctive suggestions for future, welcoming atmosphere. snswering questions & providing clarifications, prosctive suggestions for future, welcoming atmosphere. More

by mmkrishnay Verified Customer Verified Customer

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Always excellent. Took some time because of part delivery but prompt service. Considerate polite etc Took some time because of part delivery but prompt service. Considerate polite etc More

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I started as a Wellesley VW customer when I moved to the area in 2019. At that time I was a VW customer. I have found the service center to be knowledgeable and fair priced. That was with my preowned 2014 V area in 2019. At that time I was a VW customer. I have found the service center to be knowledgeable and fair priced. That was with my preowned 2014 VW Passat. After 10 years with the Passat I traded up to a Jetta. The team in VW sales were great with me. I found a Jetta that checked all my boxes. I continue to be a VW Wellesley service customer. More

by tds0162 Verified Customer Verified Customer

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Very prompt diagnosis of the problem and service done very fast.I was kept informed throughout the service time very fast.I was kept informed throughout the service time More

by RJLTENNIS Verified Customer Verified Customer

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Routine service - and everything was easy, which is what I always am looking for when I get my car serviced. I always am looking for when I get my car serviced. More

by ghendrick0 Verified Customer Verified Customer

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Sam was super helpful and comminucated well about the process. The car was done before the promised time. A great experience. process. The car was done before the promised time. A great experience. More

by JS Verified Customer Verified Customer

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