Alex Torres | Page 3

Envision Ford of Oxnard responded

Thank you for such an amazing review! We truly appreciate you recognizing our dedicated team and professional technicians. It means a lot to hear that our service helped you identify future needs and build a repair plan to extend the life of your vehicle—that’s exactly what we strive for. Thank you for choosing Envision Ford and for trusting us with your vehicle. We look forward to being here for you for many miles to come.

Envision Ford of Oxnard responded

Thank you for taking the time to share this feedback. I’m truly disappointed to hear about your recent experiences—especially after purchasing five vehicles with us. What you described regarding missing equipment, lack of communication, missed follow-up, and feeling ignored is not acceptable and is not the experience we want anyone to have. I’d like the opportunity to personally look into this and help get it resolved. Please email me directly at nemer@envisionmotors.com with your name, best contact number, and any details you can share (dates of visit, advisor names if available, and what item went missing). Thank you again for bringing this to my attention.

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear everything was addressed and that Alex kept you well informed throughout the process. We appreciate your patience and your understanding, and we’ll be sure to pass along your kind words to Alex. Thank you for choosing Envision—we look forward to seeing you again.

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear your service advisor consistently makes your visits quick and easy. Providing a smooth, efficient experience is always our goal. We appreciate your continued trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our team consistently delivers the level of service you trust and deserve. It means a lot that you choose us for your vehicle’s care — we look forward to seeing you again next visit!

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that Daniel consistently provides helpful, efficient, and attentive service. His commitment to ensuring work is completed properly, addressing details, and communicating promptly when issues arise truly sets him apart. We sincerely appreciate your kind words and your trust in our service department. Feedback like this means a great deal to our team, and we look forward to continuing to provide you with excellent service in the future.

Envision Ford of Oxnard responded

I’m very glad to hear Alex provided such clear communication and professionalism while helping you with your check engine concern. Keeping you informed and walking you through each step is exactly how we want our customers to feel — confident and cared for. Thank you for recognizing his efforts and for trusting Envision Ford with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m very glad to hear Alex turned your experience around and made things right. It’s great to know his professionalism and attention to detail helped restore your confidence in our service team. I’ll be sure to share your kind words with him — he’ll truly appreciate it. Thank you for giving us the opportunity to make things right and for trusting Envision Ford!