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Alex Torres
Alex Torres at Envision Ford of Oxnard

Alex Torres | Page 4

Service Advisor

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

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4.5
56 Reviews
4.5

56 Reviews

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56 Reviews of Alex Torres

October 21, 2025

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Employee Rating

Big delay in finalizing the service Regarding sales, huge wasting of time, never meet promises More

by ayman2c
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Armen Nalbandyan , Another sales person I don’t remember his name

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October 18, 2025

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The dealership has continued to improve its service over the last two years. It has gone from being almost nonexistent and extremely difficult to contact and receive interaction with, to now being prompt an More

by GRATELAKE1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Alarcon, Daniel Ayala

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October 16, 2025

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I purchased the vehicle here for a reasonable price, and had it only serviced here for three years. One warranty repair on a heated seat short and three "The Works" services More

by Timmy
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Ayala

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Dec 13, 2025

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re glad to hear you purchased your vehicle at a reasonable price and have trusted us with all of its service needs over the past three years, including warranty work and routine maintenance. That kind of loyalty truly means a lot to our team. We appreciate your continued trust and look forward to taking care of you for many years to come. — Ford of Oxnard Team

October 04, 2025

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Alex was outstanding to work with. My car was updated and promptly returned. Thank you. More

by Phillips
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Recommend Dealer
Yes
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Oct 11, 2025

Envision Ford of Oxnard responded

I’m glad to hear Alex provided outstanding service and had your vehicle updated and returned promptly. We take pride in delivering quick, professional care, and I’ll be sure to share your kind words with him. Thank you for choosing Envision Ford — we appreciate your business!

September 29, 2025

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I drop off my vehicle the night before the service was to be done. I was told the recall update could take between 2-6 hours. It was completed in 2 hours. Thank you for completing the service early so my wif More

by MMWALKER5762
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Service Time
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Recommend Dealer
Yes
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Sep 29, 2025

Envision Ford of Oxnard responded

I’m glad to hear your recall service was completed ahead of schedule and that we could get your vehicle back to your wife sooner than expected. Timely service and communication are important, and it’s great to know we met your expectations this time. Thank you for trusting us with your vehicle — we appreciate your feedback!

September 28, 2025

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Good service but disappointing that it took two days for completion. Lyft was a nice touch. More

by steve.hinkle
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Service Time
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Recommend Dealer
Yes
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Sep 29, 2025

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you were satisfied with the service itself and appreciated the added convenience of a Lyft ride. At the same time, I’m very sorry the work took two days to complete — we know how important it is to get your vehicle back as quickly as possible, and we’ll continue working to improve our turnaround times. Your feedback helps us do better, and we appreciate the opportunity to earn your business.

September 25, 2025

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I so appreciated the excellent service Envision Ford provided in resolving a recall issue for our Ford mustang ev. Special thanks to Alex Torres For his help. Everyone was professional, friendly & effi More

by JHACKEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everyone friendly & helpful!

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Sep 26, 2025

Envision Ford of Oxnard responded

I’m so glad we could resolve the recall issue on your Mustang EV smoothly. It’s great to hear Alex Torres provided such helpful support and that you found our team professional, friendly, and efficient throughout the process. I’ll be sure to share your kind words with Alex and the rest of the staff. Thank you for trusting us with your vehicle — we truly appreciate it!

September 13, 2025

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Thank you for the great service and care. Alex went above and beyond. Overall 5 star service. More

by CLOVER_G06
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Service Time
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Recommend Dealer
Yes
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Sep 13, 2025

Envision Ford of Oxnard responded

I’m glad to hear Alex went above and beyond to take care of you and that your overall experience was truly 5-star. That’s exactly the level of service we strive to provide every customer. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

September 07, 2025

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Employee Rating

Alex Torres is great. I had an early morning appointment. Intake paperwork was a breeze and he kept me advised with updates on my car. More

by KONEIL25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

Envision Ford of Oxnard responded

I’m glad to hear Alex made your early morning service visit smooth and stress-free, from quick intake paperwork to keeping you updated throughout. Communication and efficiency make all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your vehicle!

September 06, 2025

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Employee Rating

Brought my F150 in for 2 recalls which called for software updates. Came in an hour earlier than my appointment because of another commitment. They got me in, paid for an Uber and had my truck ready More

by Jeff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ayala

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Sep 06, 2025

Envision Ford of Oxnard responded

I’m glad to hear our team was able to accommodate you early, provide an Uber for your convenience, and even have your F-150 ready ahead of schedule. It’s great to know Daniel went the extra mile to walk you through resetting the infotainment system as well. That’s exactly the level of service we want for every customer. Thank you for trusting us with your recalls — we look forward to helping you again!

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