Adam Lopez | Page 28

I came in for routine maintenance and Kevin Eng was my service advisor. He was super helpful, friendly and professional. 10/10 would recommend service advisor. He was super helpful, friendly and professional. 10/10 would recommend More

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My service Rep. Adam Lopez, did a great job, explained what was needed for my 20K mile service, He kept me informed of the progress and notified me as soon as it was Adam Lopez, did a great job, explained what was needed for my 20K mile service, He kept me informed of the progress and notified me as soon as it was complete. Great job, on time More

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Able to schedule an appointment as soon as possible. Easy checking in and out. Explained what needed to be done. Overall great service! Easy checking in and out. Explained what needed to be done. Overall great service! More

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I think I've been assisted by everyone there but I've work with Tina Ming the most. I greatly appreciate her expertise and friendliness. Thanks for everything Tina! work with Tina Ming the most. I greatly appreciate her expertise and friendliness. Thanks for everything Tina! More

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Service advisor, took good care of my Honda Element. I needed many items to get fixed, Adam, got all my repairs done, pretty quickly. I needed many items to get fixed, Adam, got all my repairs done, pretty quickly. More

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Sierra Honda of Monrovia provides good service at fair prices. What I really like is that my car was service as I expected and returned to me within 2 hours. Adam is very conscientious and caring when he prices. What I really like is that my car was service as I expected and returned to me within 2 hours. Adam is very conscientious and caring when he deals with his clients. I only wish that they would provide a car wash following the service. With the charge amount it sort of is expected. More

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Service department is professional, thorough, competent, and customer friendly. i have gone to them for all my auto concerns. I highly recommend Sierra Honda. and customer friendly. i have gone to them for all my auto concerns. I highly recommend Sierra Honda. More

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The service was great from the receptionist who make my appointment to the advisor,thanks! appointment to the advisor,thanks! More

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Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More

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Adam Lopez made sure my car was fixed quickly and properly in spite of some pandemic-related challenges obtaining parts. Kept me apprised of the progress and even found a discount I could use. properly in spite of some pandemic-related challenges obtaining parts. Kept me apprised of the progress and even found a discount I could use. More

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