Adam Lopez | Page 29

Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More

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Adam Lopez made sure my car was fixed quickly and properly in spite of some pandemic-related challenges obtaining parts. Kept me apprised of the progress and even found a discount I could use. properly in spite of some pandemic-related challenges obtaining parts. Kept me apprised of the progress and even found a discount I could use. More

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Very clean, professional, attentive, quick service, knowledgeable and communication was perfect. From the minute I pulled in to the time we left the service was top notch. Definitely a place I don’t knowledgeable and communication was perfect. From the minute I pulled in to the time we left the service was top notch. Definitely a place I don’t mind coming too More

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Adam was awesome and had great customer service. I will definitely be coming back thanks I will definitely be coming back thanks More

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Great service, truly super personnel. Everyone that I came in contact with was anxious to be of service and assist me in any manner that they could. If the whole world, and its people, co Everyone that I came in contact with was anxious to be of service and assist me in any manner that they could. If the whole world, and its people, could or would act in this manner it would be an outstanding accomplishment and humanity would be in a better place. Thank you so terribly much for all of your people and most especially John Howard. 10 stars. More

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I was recommended by a friend to come to this dealer for service and to ask for Adam Lopez and wasn’t let down. He always has a great attitude and treats me with respect as for other customers. Mr. Lopez is service and to ask for Adam Lopez and wasn’t let down. He always has a great attitude and treats me with respect as for other customers. Mr. Lopez is a gentleman and is the only reason why I return. And a special mention to Vince in service he always greets me and makes me feel welcomed while I’m waiting shortly to be assisted by Adam. More

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Drive about 30 minutes out of my way to come to this particular dealership. Great customer service! particular dealership. Great customer service! More

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Adam is a great service advisor. He' friendly and and knowledgeable. He had a great communication line with me. Happy with the service provided and how my work was done. He' friendly and and knowledgeable. He had a great communication line with me. Happy with the service provided and how my work was done. More

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This is my second car purchase at this dealership and they go above and beyond to make you feel satisfied and taken care of in the process. They are ethical and kind. Brandon Cisneros, my sales Rep, was they go above and beyond to make you feel satisfied and taken care of in the process. They are ethical and kind. Brandon Cisneros, my sales Rep, was so thoughtful to walk me through fun details of the car, that I would not have known on my own, before I drove off the lot. I love my car:) More

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Good service, clean waiting area, good time management, good result, clear information, communication and instructions. good result, clear information, communication and instructions. More

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