Extremely satisfied with the entire experience I had - merlin15fan
Extremely satisfied with the entire experience I had visiting (for the first time) Serra Ford Rochester Hills. I searched for the vehicle online, contacted the dealership, made an appointment and purchased the vehicle. Because of a Title delay, I had to wait for it to get to the dealership. When it arrived days later, I was able to close on the Ford Edge Titanium. The sales rep, Brandon W, was excellent from start to finish. Fantastic communication during the entire process. After I said I wanted this Edge, Brandon took extreme care not to have the SUV mistakenly sold by another rep. He even went as far as tagging it with a sign saying that this Edge was not for sale anymore.
I highly recommend this dealership for the way they handled the sale of the Edge. I was treated with kindness and professionalism. Most importantly, with respect. All the sales reps I encountered were very friendly and helpful. A great group of sales and financial staff made it a pleasant experience. I will definitely go back when I need to purchase another vehicle.
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