Suburban Ford of Troy

GREAT ALL-AROUND SERVICE. FAST, FREIDNLY, PROFESSIONAL, WILL DEFINITELYBE BACK FOR MY NEXT LEASE. THANK YOU ! FAST, FREIDNLY, PROFESSIONAL, WILL DEFINITELYBE BACK FOR MY NEXT LEASE. THANK YOU ! More

Kevin took care of me a couple weeks ago when another tire pressure sensor went out and got it taken care of quickly. I made an appointment with him for earlier this week for the Works, cabin air filter tire pressure sensor went out and got it taken care of quickly. I made an appointment with him for earlier this week for the Works, cabin air filter and a couple of recalls. He told me 60-90 minutes. I was done in 65! And he also found another recall I wasn't aware and took care of that too. Great job! More

Had an incredible experience buying my new Super Duty at Suburban Ford of Troy. Scott on the sales side was fantastic to work with—knowledgeable, attentive, and made finding the right truck seamless. When i Suburban Ford of Troy. Scott on the sales side was fantastic to work with—knowledgeable, attentive, and made finding the right truck seamless. When it came to the paperwork, Finance Manager Aaron Vleck took over and made the process completely stress-free. Aaron explained all my options clearly with zero high-pressure tactics. Scott and Aaron make a powerhouse team, and I highly recommend them both! More

Had an incredible experience buying my new Super Duty at Suburban Ford of Troy. Scott on the sales side was fantastic to work with—knowledgeable, attentive, and made finding the right truck seamless. When i Suburban Ford of Troy. Scott on the sales side was fantastic to work with—knowledgeable, attentive, and made finding the right truck seamless. When it came to the paperwork, Finance Manager Aaron Vleck took over and made the process completely stress-free. Aaron explained all my options clearly with zero high-pressure tactics. Scott and Aaron make a powerhouse team, and I highly recommend them both! More

Highly recommend Aaron Vleck at Suburban Ford of Troy! He handles the financing side of things with top-tier professionalism, speed, and honesty. There were no hidden surprises or pushy upgrades. If you a He handles the financing side of things with top-tier professionalism, speed, and honesty. There were no hidden surprises or pushy upgrades. If you are buying a vehicle here, Aaron will make sure you leave happy and well-informed More

Financing a vehicle can usually feel overwhelming, but Aaron Vleck made it an absolute breeze. He was incredibly patient, friendly, and willing to answer every single question I had about my terms and cov Aaron Vleck made it an absolute breeze. He was incredibly patient, friendly, and willing to answer every single question I had about my terms and coverage. He genuinely cares about finding the best fit for your budget rather than just rushing you through the paperwork. Excellent customer service from start to finish—thank you, Aaron! More

I had a fantastic experience buying my vehicle from Suburban Ford of Troy. The entire process was smooth, professional, and entirely stress-free from start to finish.A special shoutout goes to Aaron in Suburban Ford of Troy. The entire process was smooth, professional, and entirely stress-free from start to finish.A special shoutout goes to Aaron in the finance department. He was absolutely great to deal with, breaking down all the paperwork clearly and making sure I got the best possible terms. Aaron made what is usually the most tedious part of buying a car incredibly easy and transparent.I highly recommend Suburban Ford of Troy, and definitely ask for Aaron when you head into finance. I love my new car and will absolutely be returning here for my future purchases. More

10/10! Everyone was amazing! Super professional and personable! Definitely would recommend. Couldn’t be happier! Everyone was amazing! Super professional and personable! Definitely would recommend. Couldn’t be happier! More

Suburban Ford of Troy provided an excellent car buying experience. From the facilities to the staff everything was great. I would definitely return as a customer! Brian Lagodna was professional and easy t experience. From the facilities to the staff everything was great. I would definitely return as a customer! Brian Lagodna was professional and easy to work with. Thank you, Brian! More

Once we walked in, everyone was friendly and noone made you feel pressured. Everything was clean, positive atmosphere, and the sales/showroom area felt inviting. Scott Gorgies was extremely polite, al you feel pressured. Everything was clean, positive atmosphere, and the sales/showroom area felt inviting. Scott Gorgies was extremely polite, allowed us a 'healthy' test drive of the Ford Explorer without any questions or concerns. Every discussion on the Ford Explorer was pleasant and engaging. What I appreciated the most was the effort Scott made to listen to me as we discussed the vehicle. The experience in buying the vehicle was the best I've / we ever had at a dealership. Once the purchase decision was made and we were discussing matters with Ryan, it was genuinely smooth. Ryan never made us feel like we were a strain on his time. I was caught 'off guard' on the extended warranty pricing in the final details. That information was not provided until that moment, but at the same time I also forgot to inquire about it when I first looked into the vehicle. I just don't like surprises, but it was a small slip on both sides that was not deliberate in any manner. In the end it wasn't a deal breaker. I do wish that the consideration of a price adjustment on the vehicle would have been made as it will need new tires in 6-12 months. I already had my mechanic assess that item along with a concern the front struts might be done. I say this as we all know the used car market prices are pretty high, regardless, of 'competitive pricing' comments which were provided to me. Honestly, an 8 year old car costing ~ 50% of its new sticker price seems high. I understand mileage was low, but I just feel asking or holding firm on 'A+' pricing, while it was a 'B+' or 'A-' condition doesn't feel like a customer first circumstance in this situation. Overall, I give Scott and Ryan a 10/10 with our interaction and experience. The overall buying experience due to what I mentioned above is a 8.5 or 9 out of 10. Again, in the end not a deal breaker but disappointed me a small bit. I don't believe that is on Scott, I believe that was decision made from above Scott's position. More