1 STAR — UNPROFESSIONAL, UNCOMFORTABLE, AND CONCERNING - s92008742
1 STAR — UNPROFESSIONAL, UNCOMFORTABLE, AND CONCERNING FINANCING PRACTICES
I am extremely disappointed with my experience at this dealership, particularly with the finance manager, Lyndsey Selwaeh. What should have been a straightforward and transparent vehicle purchase turned into an uncomfortable and frustrating experience. Throughout the financing process, Lyndsey Selwaeh repeatedly pressured me to purchase additional products and services that I had clearly expressed no interest in buying. Rather than respecting my decisions as a customer, I felt as though the priority was maximizing the dealership’s profits instead of providing honest, professional service. What concerned me even more was overhearing Lyndsey Selwaeh mention that she was “holding 3 points” on my loan. As a customer, this immediately raised serious questions about whether my financing terms were being presented transparently and whether I was being charged a higher interest rate than necessary. Customers should never have to question whether a finance manager is prioritizing their financial interests or the dealership’s additional profit.
Given my understanding that this dealership has previously faced FTC-related legal scrutiny, I find these concerns particularly troubling. I believe upper management, corporate leadership, and the appropriate compliance department should carefully review this transaction and investigate whether the financing practices involved comply with applicable consumer protection standards.
I would specifically like management to review the interest rate offered to me, any potential dealer markup, and the manner in which additional finance products were presented. A finance manager is supposed to help customers understand their financial obligations, not make them feel pressured, intimidated, or taken advantage of. I left this dealership feeling uncomfortable, disappointed, and questioning the integrity of the entire financing process. My question to upper management is simple: Is this the standard of transparency and professionalism your dealership expects from its finance department? Customers deserve honesty, respect, and fair treatment, especially when making one of the largest financial purchases of their lives. I strongly encourage corporate management to take these concerns seriously and conduct a thorough review. Transparency should never be optional when customers are trusting your dealership with their money. I strongly encourage cooperate to investigate the finance department. What makes this situation even more disturbing is my concern regarding finance manager Lyndsey Selwaeh reported criminal history involving allegations of forgery and perjury. If these matters are reflected in her criminal record, I believe they raise serious questions that corporate leadership should address regarding the standards and oversight applied to employees entrusted with customers’ sensitive financial information. A finance manager has access to Social Security numbers, credit applications, income verification, banking information, and legally binding financial documents. Customers should be able to trust that these responsibilities are handled with honesty, transparency, and integrity. I am deeply disappointed that a dealership of this caliber would leave customers questioning the integrity of its financing department. My concern is not simply about someone’s past. It is about whether appropriate safeguards, oversight, and accountability are in place when employees handle customers’ financial information and negotiate loan terms. Between the pressure to purchase unwanted products and my concerns about the three-point interest-rate markup I overheard, I believe this experience warrants a formal investigation by corporate management and the compliance department. I wouldn’t recommend buying a car at that dealership accepts felons working for their company.
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