Jim McKay Chevrolet

I had an absolutely terrible experience with Jim McKay Chevrolet in Fairfax, Virginia, and especially with the salesperson, Sam, who sold me the vehicle. His lack of communication and failure to follow up Chevrolet in Fairfax, Virginia, and especially with the salesperson, Sam, who sold me the vehicle. His lack of communication and failure to follow up made an already horrible situation even worse. I am writing this review to warn other buyers so they don’t experience what I went through. I purchased a Range Rover Sport from this dealership, and within just two minutes of driving it off the lot, the vehicle started having serious problems. The engine was shaking badly, the check engine light was flashing, and the airbag warning light, air suspension warning light, and battery warning light were coming on. The vehicle also had serious engine problems, faulty air suspension, and arm bearing issues. I returned to the dealership three or four times, driving approximately 45 minutes each way, giving them multiple opportunities to fix these problems. Unfortunately, nothing was properly resolved. To make matters worse, they sold me an extended warranty for nearly $7,000, advertising it as bumper-to-bumper coverage. Every time I complained, they reassured me that I had a warranty and everything would be covered. However, after taking the vehicle to an authorized Land Rover dealership, I received an estimated repair bill of $13,000–$14,000. The warranty company refused coverage, explaining that previous engine modifications and alterations, including red zip ties, affected the warranty eligibility. I paid nearly $7,000 for protection that is not covering the repairs I was repeatedly promised would be covered. I feel completely misled. The dealership also claimed certain maintenance services had been performed, including changing the spark plugs. However, Land Rover informed me those services had not been performed as represented. I am also seriously concerned about how this vehicle passed Virginia state safety and emissions inspections. After consulting with five different mechanics, I was told that, based on the problems they observed, the vehicle should not have passed inspection. Regarding Sam, every time I contacted him, he would say, “Let me call you back in ten minutes,” but he never called. I constantly had to chase him and make repeated 45-minute trips to the dealership just to get answers. This experience has cost me an enormous amount of time, money, and stress. Instead of enjoying my Range Rover, I have been dealing with major mechanical and safety-related problems, repeated dealership visits, a nearly $7,000 warranty that isn’t providing the promised coverage, and potentially $14,000 in repairs. I understand that used vehicles can have mechanical issues, but selling a vehicle with serious problems, failing to resolve them after multiple visits, misrepresenting maintenance services, and repeatedly making promises about warranty coverage that ultimately did not materialize is unacceptable. More

I drove 30 minutes to McKay for service after nightmarish adventures with a different dealer near me--I selected McKay because my two requirements were troubleshooting curiosity and technical competence, and adventures with a different dealer near me--I selected McKay because my two requirements were troubleshooting curiosity and technical competence, and their reviews suggested they were worth the drive. My Equinox clearly had a busted AWD, one that after over a month at the other dealer had never even been noticed. Mike at McKay proved to be the tech I was looking for. Not only did he diagnose it correctly almost immediately, he took the time to walk me through what had failed, why, and what it likely meant. He noticed oddities that a less curious technician had ignored, ultimately flagging for me that my newly purchased used car had likely been in an unreported accident. One visit, same day. Fixed two days later when the part came in. Mike is a genuine pro, and the kind of technician a shop should want to hold onto. Worth noting: a shout out to JC for playing it straight with me the whole time, and for going the extra mile when I wanted more information. I later ended up in a different Equinox--one without a hidden collision-- and came back to McKay for a pre-purchase style inspection. Thorough, credible, and correct results. Trust matters, and this is a team I trust. More

The service department did a really good job. I have a 2018 Camaro SS 6MT with 25k. The drive train felt like it was moving around and making bad noises + vibrating. I was worried. It wasn't shif I have a 2018 Camaro SS 6MT with 25k. The drive train felt like it was moving around and making bad noises + vibrating. I was worried. It wasn't shifting right. They found 2 - 15 mm screws that were 5 turns loose in the trans mount They tightened the screws, changed all the fluids. $450🤗. Your honesty made a lot of worry dissapear. I appreciate it. 👍 Thank you George and your team. More

Sam at Jim McKay Chevrolet was absolutely outstanding. Even though I didn’t purchase a vehicle, he treated me with professionalism, patience, and genuine respect from start to finish. No pressure, no game Even though I didn’t purchase a vehicle, he treated me with professionalism, patience, and genuine respect from start to finish. No pressure, no games, just excellent customer service and a great attitude. You can tell he truly cares about people and takes pride in what he does. Jim McKay Chevrolet has a great salesperson on their team. Highly recommend asking for Sam. More

I came to the service center for the second time, and again the staff were different, but once more I encountered the same cold, indifferent attitude. They gave the impression that they disliked their jo again the staff were different, but once more I encountered the same cold, indifferent attitude. They gave the impression that they disliked their job and were just doing it unwillingly. I tried to explain my issue — there is a sound coming from the engine compartment. I even showed them a video. Before even listening properly, the employee said, “Yes, yes, I heard it.” But that was untrue. After actually listening, he then said, “Oh, was this the sound?” This shows clear carelessness and lack of seriousness. I suggested sending the video by email so that the mechanic could check it and identify the problem. He agreed. However, when I reviewed the in-car camera footage, I saw that the mechanic never even checked for such an issue. Later, when I followed up via message, I was told that the mechanic had indeed checked it and found nothing abnormal. This is simply not true. I know people who own the exact same model — four or five of them — and none of their vehicles have this issue. This is an outright lie. On Monday, a woman from the service department called me, and I explained everything again. She told me to bring the car back so they could “take another look.” But why should I waste my time bringing my car back to people who do not do their jobs properly and who lie to customers? We all know these cars can have issues — we purchase them with that understanding. But even if the cars are problematic, General Motors service centers should at least be competent and honest. The cars may have flaws, but the service should not. The lack of professionalism and integrity is unacceptable. More

This dealership is committing tax fraud using the EV credits and “premium addons” I was very clear on the phone and wasted 4 hours driving to this bait and switch dealership. One of the “addons” that wa credits and “premium addons” I was very clear on the phone and wasted 4 hours driving to this bait and switch dealership. One of the “addons” that was “already on the car” was for a warranty product. They printed a quote at 7:04pm which had CarShield for $999 and then after discounting the car by $1500 the CarShield was miraculously $2,495. DO NOT DO BUSINESS WITH THIS LOCATION. SCAMMERS THROUGH AND THROUGH. More

Jim McKay Chevrolet is everything wrong with shady service departments. I brought in my 2014 Chevy Cruze Diesel for what they claimed was a “completely full” DPF filter that “couldn’t be cleaned.” In service departments. I brought in my 2014 Chevy Cruze Diesel for what they claimed was a “completely full” DPF filter that “couldn’t be cleaned.” Instead of offering a proper cleaning or accurate diagnostics, they tried to charge me $2,500 for a replacement or conveniently offered me $2,500 to trade in my car, which only has 90,000 miles on it. The audacity is wild. Here’s the kicker: I fixed it myself. I did the regen, cleared the codes, and now the car runs smooth no limp mode, no DPF issues, no problems. So either they flat-out lied, or they were completely clueless. Either way, they charged me for a diagnostic and did nothing of value. This place is a textbook scam. They prey on people who don’t know their way around a diesel, and then try to flip your car for pennies and profit off your stress. If you value your money or your vehicle, do not go here not even for an oil change. Total disgrace. More

Great customer service ,,,very honest and proper information provided during my communication with the dealer ,,,,I have recived a super nice clean car and it was a great deal ,,thanks very much information provided during my communication with the dealer ,,,,I have recived a super nice clean car and it was a great deal ,,thanks very much More

We received a fair price for our trade in, the purchasing process went smoothly, and financing was uncomplicated. We received information from our Sales Associate, Andrey, before and after the purchase. H process went smoothly, and financing was uncomplicated. We received information from our Sales Associate, Andrey, before and after the purchase. He did a great job at listening to our needs, followed up with us and helped us find our new car. No uncomfortable pressure from start to finish - search to purchase. Thank you. More

Great! !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously demonstrating its impressive features. I was thoroughly impressed--so much so that I decided then and there that the Trax was the vehicle for me. If you're looking for a new vehicle please go see Darreus at Jim McKay in Fairfax, Virginia. More