Edit. - DAiken
Edit. 5 stars means getting it right the first time. To Lynnes Subaru’s credit, they did get it right eventually. Jeff Falk the sales GM was especially helpful and did make good on processing a refund quickly for the disputed registration charges. He was polite, professional, and understanding.
I’ll not be purchasing a vehicle from here or recommending this dealership to anyone else. Beware, as soon as you put down a deposit all customer service goes out the window and there are hidden fees.
The initial quoted price was fair for my 21 Forester. After agreeing on the price, the salesman bumped it up claiming they did some calculations incorrectly. I accepted this and chose to spend a little more after being assured that the certified pre-owned vehicle status would come with a full warranty since it has only about 10k miles on it. At signing, they revealed the warranty only covered the power train and tried to sell me an extended warranty for almost 2k. They then revealed that the car was missing a set of keys, but said they would get them soon (I finally got new keys after several follow ups and an additional trip to the dealer 2 months later). The dealer charged me $420 for “DMV fees” with the promise that I would be refunded the difference between that amount and the actual DMV tag and title cost. After several follow ups, the dealer claimed that the fees were in excess of $500, said I actually owed them money, but they would do me a favor and cover the difference. When I got my registration, I saw that the actual DMV fees were $234, meaning that the dealer owed me over $250. The receipt the dealer sent me claimed $369 in DMV fees with a $150 service charge (that was not disclosed and is expressly prohibited by law - all fees must me itemized up front). Here I am, 3 months after purchase, waiting for a check from a deal eager to bleed me for anything they can squeeze out. Any money you think you may save here based on the list price is better spent elsewhere.
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