I purchased a brand new 2024 is 350 4 weeks ago & its - J.A
I purchased a brand new 2024 is 350 4 weeks ago & its already giving me issues, it smelled like burn & my whole screen went blank, i took it in to service & was told it was the dcm not working that it was a factory defect & had to change it, that it would take 3 weeks to a month approximate to fix because the part needed to be ordered, first of all it is very unfair that im purchasing a brand new vehicle for lexus dealer to be selling me a defective car they say its out of their control to know which car will be defective but i think its more unfair that i the customer should pay so much money for a defective car. After a week of asking & trying to speak to a sales manager everyone i spoke to because i kept getting transferred over & over first i spoke to sophia in service i spoke to laurie wich they said was a manager but was unable to help me & i spoke to vanessa a service manager also unable to help me, my salesperson emiliano was trying for me to speak with sales manager sammy D but he never reached out to me,sales person Gurmeet said if i wanted to get out of the sale i would have to pay approximately 6,000 dollars i never said i wanted to get out of a sale all i want is to be given a safe non defective vehicle without me having to put another down payment, how hard is that to understand, all of them had no knowledge of how to go about the situation, was even told to go in person this past saturday i sat there over an hour to be told manager was not available until monday, i live 45 minutes away which again wasted my time i was unable to attend a very important personal matter because the loaner i was in was not able to be driven into mexico or i would be fined, again dissapointment there, for the same reason 4 weeks ago i purchased brand new car to be able to have a reliable working car that i can feel safe in with my kids, finally yesterday monday march 4th 2024 i was able to meet in person with a sales manager aj he tried to work with me asked me what i wanted & i asked to be placed in another vehicle that is safe & not factory defective he was able to give me diffrent options but wanted me to cancel my 7 year extended warranty that i purchased for the is 350 which is worth 4,500 so i could use it as a new down payment how dare they want me to pay again when just four weeks ago i left a 3,000 downpayment i think its ridiculous, i shouldnt have to pay nothing because it is not my fault i got stuck with a defective vehicle, I am rating it a one star very poorly because this location lexus of escondido needs more training to better their communication & customer service skills so that us consumers can be their number one priority. I have opened a claim with lexus corporate and will be waiting for a response, by far my worst experience purchasing a vehicle
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