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Longo Lexus

El Monte, CA

4.9
2,475 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,475 Reviews of Longo Lexus

August 14, 2026

Went to have an oil change, came home with my a/c making a noise . Youtube it open my cabin air filter n found a piece of plastic. I bought my car brand new only had it for a year 2000 miles hardly drive it More

by michellechacon13
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rodolfo Ayala Jr.
Aug 14, 2026 -

Longo Lexus responded

Thank you for sharing your experience and allowing our Service Consultant, Rudy at Longo Lexus, the opportunity to address your concerns directly. We understand how frustrating it can be to experience an unexpected issue after bringing your vehicle in for service, especially with a relatively new vehicle. We appreciate you bringing this matter to our attention and giving us the opportunity to work with you. Please know that if you have any questions or concerns in the future, Rudy and our team are always here to listen.

August 14, 2026

Michael Chico was polite and handled my oil change in a very professional manner. He provided great customer service by focusing on my needs, listening carefully, and making sure I was completely satisfied More

by nnunez440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Aug 14, 2026 -

Longo Lexus responded

Thank you, Norma, for taking the time to share your experience! We’re delighted to hear that Michael provided you with professional, attentive, and friendly service during your oil change. We truly appreciate your recommendation and look forward to serving you again in the future! Longo Lexus Service team.

August 14, 2026

Excellent service at this dealer stuffs are very friendly and kind , I will definitely coming back More

by Lester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Aug 14, 2026 -

Longo Lexus responded

Providing friendly, kind, and outstanding service is always our goal. We truly appreciate your support and look forward to welcoming you back again soon! Longo Lexus Service team.

August 11, 2026

Very knowledgeable sales team. The vehicle was exactly as advertised.I would highly recommend this dealership, based on my experience with them over the past 10 years. More

by scraps09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Lin
Aug 11, 2026 -

Longo Lexus responded

Thank you so much for your kind words and continued trust in our dealership over the past 10 years! We’re thrilled to hear that our knowledgeable sales team provided you with a great experience and that the vehicle was exactly as advertised. Your recommendation means a lot to our entire team @ Longo Lexus.

August 10, 2026

Kelly Yang has been my service advisor for over 10 years! He’s always professional, he really cares for his customers and he’s very trustworthy. These traits are very difficult to find at any dealership. I’v More

by jussbbcuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros, Kelly Yang
Aug 10, 2026 -

Longo Lexus responded

It’s wonderful to hear that Kelly has provided you with professional, trustworthy, and caring service for more than 10 years. We’re also glad our service manager and sales team have continued to provide great experiences. Your recognition of our employees means a great deal to our entire team, and we’re grateful for your continued trust and support. Longo Lexus Service Center

August 03, 2026

Longo Lexus as usual has provided excellent service. Advisor Kelly Yang brought to my attention critical repairs needed step by step provided solutions. Needless to say, I’m very appreciative for his ex More

by Rmart72714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Team Longo mechanics, all service members deserve respect and recognition!, Clem Cisneros, Kelly Yang, Laura Montes
Aug 04, 2026 -

Rmart72714 responded

100%

Aug 04, 2026 -

Longo Lexus responded

It's especially rewarding to know your car is running like it's brand new again. Your trust in our team (Kelly) means everything to us, and we're grateful for the opportunity to care for both you and your vehicle. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Longo Lexus Service team. Make it a great day!

August 03, 2026

David Parada is a cool guy. I brought my car in for routine service, and he walked me through everything that was scheduled to be done - even suggesting which items needed immed More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Aug 03, 2026 -

Longo Lexus responded

Thank you for taking the time to share your experience! We’re so glad to hear that David provided you with clear guidance and helped you understand which services were most important to address right away and which could be planned for later. Our goal is always to provide honest recommendations and help our customers make informed decisions that fit their needs and budget. We’re also happy to hear that your tire and wheel warranty came through when you needed it. Protecting your investment with the right coverage can make a big difference, especially when unexpected road hazards happen. Longo Lexus Service team.

August 01, 2026

We highly recommend working with Eric Kim . No games, no hidden fees. Knowledge and experience. More

by vanessa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kim
Aug 03, 2026 -

Longo Lexus responded

We're thrilled to hear that Eric Kim provided you with a straightforward, transparent, and knowledgeable experience. Delivering honest service with professionalism is what we strive for, and we're glad Eric made your visit a positive one. Enjoy what you drive - Team Longo Lexus

August 01, 2026

Amazing experience. Everyone was very helpful, friendly and professional. They had the loaner vehicle ready for me. Definitely I will recommend this dealership to my fri More

by mig.valenzuela05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Aug 03, 2026 -

Longo Lexus responded

It's great to know your loaner vehicle was ready for you and helped make your service experience even more convenient. We truly appreciate your recommendation and look forward to welcoming you, your friends, and your family back to the dealership in the future. Longo Lexus Service team.

July 30, 2026

This dealership is friendly, negotiable, and has a lot of inventory to choose from. Less paperwork. The Representative is knowledgeable. More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong
Jul 30, 2026 -

Longo Lexus responded

We're so glad you enjoyed our friendly, hassle-free car-buying experience and found the right vehicle from our wide selection. It's great to hear that our team provided knowledgeable service and made the paperwork process quick and easy. We truly appreciate your support and look forward to seeing you again. Enjoy your new ride! Longo Lexus Sales team.

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