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Longo Lexus

El Monte, CA

4.9
1,920 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,920 Reviews of Longo Lexus

December 10, 2024

Always excellent service when I go. They provided me a rental which is nice. The service individuals are always attentive. More

by Medinaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 10, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for sharing your feedback! We are delighted to hear that you consistently receive excellent service at Longo Toyota. We're glad you enjoyed the convenience of the rental and that our service team has always been attentive to your needs. Happy Holidays - Team Longo

December 10, 2024

Excellent and very polite. George our salesperson very nice, I love my Lexus. Place very clean. More

by IrmaV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Report | Print
Dec 10, 2024 -

Longo Lexus responded

It's great to know that you found our dealership clean and welcoming. Your kind words mean a lot to us, and we look forward to continuing to provide you with outstanding service in the future. If you ever need anything, please don't hesitate to reach out. Enjoy your Lexus @ Longo Lexus

December 08, 2024

Detail cleaning service was very bad, my sun roof was left with stains, very bad More

by gaby.na.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for talking with your service consultant today (Dec 9, 2024) about the workmanship and dissatisfaction of your detail. We're delighted knowing you will be returning so we can make this matter right for you. Team Longo

December 07, 2024

Excellent service, he explained everything to us… I will recommend to my family and friend, because they want Lexus car too. More

by digna.molina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback, Digna! We’re glad to hear that Christopher provided excellent service and took the time to explain everything to you. We truly appreciate your recommendation and are happy to know you’ll be sharing your experience with family and friends. Happy Holidays - Team Longo Lexus

December 07, 2024

Longo Lexus remains my number one dealership of choice for vehicle maintenance thanks to Man Wong’s honesty and professionalism. More

by luissilva928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for your continued trust in Longo Lexus! We're so glad to hear that Man Wong's honesty and professionalism have made a positive impact on your experience. We truly appreciate your loyalty and are grateful for the opportunity to serve you. Team Longo

December 07, 2024

Good service and excellent customer service communication and attention. Good environment and relaxing, good amenities More

by María Estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for your great feedback! We're pleased to hear that you had a positive experience with our service and appreciated the excellent communication and attention. We're also glad you enjoyed the relaxing environment and amenities Hurry back - Longo Lexus

December 06, 2024

As always Lexus delivers. Thank you Gabriel for your assistance in purchasing the Subie Forester. Next time it will be another Lexus for sure lol!! More

by RG10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Report | Print
Dec 06, 2024 -

Longo Lexus responded

We appreciate your kind review on DealerRater! It’s great to hear that Lexus continues to deliver for you. Gabriel, it was a pleasure assisting you with your Subaru Forester purchase. We look forward to helping you with your next Lexus purchase – for sure! We’ll be ready when the time comes. Team Longo

December 05, 2024

I have had great experiences with Longo Lexus for 14 years. Its staff is well trained with professional manners and great customer care skills. I am very happy with consultant Mr Man Wong and the team t More

by lax2170wei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 06, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for being a loyal Longo Lexus customer for the past 14 years! We're glad to hear that you've consistently had great experiences with us. It’s wonderful to know that Mr. Man Wong and the team have been taking excellent care of your car and providing you with professional service at a fair price. We truly appreciate your continued trust and look forward to serving you for many more years to come! Happy Holidays

December 04, 2024

Edgar Anzaldo is very helpful and informative with our Lexus 2022 RX 350 maintenance and up keep. He makes the Longo Lexus service great! By ordering our running boards for the next day service, we’re More

by mmmed07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Dec 04, 2024 -

Longo Lexus responded

Thank you for taking the time to share your feedback! We're so glad to hear that Edgar Anzaldo has been helpful and informative with the maintenance and upkeep of your 2022 Lexus RX 350. It’s wonderful to know that he went above and beyond by arranging for your running boards to be ordered for next-day service. We truly appreciate your kind words and are happy to hear you’re satisfied with his excellent service. We'll be sure to pass along your compliments to Edgar, and we look forward to assisting you again at Longo Lexus!

December 04, 2024

Excellent customer service, friendly environment, very good experience. I highly recommend Longo Lexus. . Go there for your new buy of a vehicle. More

by Leticia Bernal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Zhang
Report | Print
Dec 04, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We’re happy to hear that you had an excellent experience with us at Longo Lexus. Providing friendly service and a great environment is always our top priority, and we’re glad to know that it made a positive impression. We truly appreciate your recommendation and look forward to assisting you again with your next vehicle purchase. Thank you for choosing Longo Lexus! Happy Holidays

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