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Longo Lexus

El Monte, CA

4.9
1,943 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,943 Reviews of Longo Lexus

January 07, 2025

Mr.Man Wong is always very helpful and always helps with recommendations for my vehicle best service advisor More

by Oquintanilla10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jan 07, 2025 -

Longo Lexus responded

Thank you for your kindness and trust in our team (Man Wong) and dealership (Longo Lexus) with your auto care needs. Make it a great day and please hurry back

January 06, 2025

Employees are respectful and easy to interact. Beau was my service advisor and was very helpful. More

by Manfredtayco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Jan 06, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience on DealerRater. It's great to hear that our team was respectful and easy to interact with. We're glad Beau, your service advisor, was able to assist you effectively. We strive to make every visit a positive one, and we're pleased that you had a great experience with us. Team Longo Lexus

January 01, 2025

Great service department. Everyone is friendly and helpful. Lexus goes the extra mile for their customers. More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jan 02, 2025 -

Longo Lexus responded

Thank you for your wonderful review! We're so pleased to hear that you had a positive experience with our service department. At Lexus, we strive to go the extra mile for our customers, and it's fantastic to know that our friendly and helpful team was able to make a difference for you. We truly appreciate your feedback and look forward to continuing to serve you! Team Longo Lexus

January 01, 2025

Got a great price on a new 2025 ES300h. Easy process; modern system using digital signatures for all the paperwork. Friendly staff. More

by Elmo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Starnie Li, Peter Zhang
Report | Print
Jan 02, 2025 -

Longo Lexus responded

Congratulations and Happy New Year from Longo Lexus Elmo!

December 31, 2024

Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent More

by Ronello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 31, 2024 -

Longo Lexus responded

Longo Lexus is smiling from ear-to-ear after reading - THANK YOU for being the most important part of our business and Happy New Year Ronello

December 30, 2024

Great service. Got follow up when the car is nearly ready and a call when the car is teady. Thank you for the car wash too More

by Yinnia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're happy to hear that you received great service and timely follow-ups when your car was nearly ready. We're also glad you appreciated the car wash! If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again soon! Longo Lexus

December 29, 2024

Easy scheduling with clear things to be done. Friendly receptionist Thanks for washing my NX. More

by Suchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback! We're glad to hear that scheduling was easy and that our receptionist made your experience even better. We're also happy you appreciated the wash for your NX. If you need any further assistance, feel free to reach out. We look forward to serving you again! Happy New Year

December 29, 2024

A great experience to get my first Lexus. Special thanks for Tony.M for helping me. More

by Nath. L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Minarto, Peter Kong
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for your kind words! We're thrilled to hear that your experience with us was so positive, and we're glad Tony M could assist you in getting your first Lexus. We truly appreciate your trust in us and are always here to help if you need anything else. Enjoy your new vehicle! Team Longo

December 25, 2024

Longo goes out of their way to make sure the customer is happy! I wouldn’t buy a car nor take my car for service to anywhere else More

by rmjsirody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 26, 2024 -

Longo Lexus responded

We truly appreciate you taking the time to share your experience! It’s wonderful to hear that Longo consistently goes above and beyond to ensure your satisfaction. Your loyalty means a great deal to us, and we’re grateful that you trust us with both your car purchases and service needs. Team Longo Lexus

December 25, 2024

Unbelievable employee who helped us sold the car Thomson Diep. He helped us through all the way. Explained everything I need to know inside and outside the car and all aspects of car purchase process. I’m r More

by eriquel720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Dec 26, 2024 -

Longo Lexus responded

We greatly appreciate you sharing your experience! It’s fantastic to hear that Thomson Diep provided such exceptional service during your car purchase. His knowledge, patience, and friendly, pressure-free approach are qualities we truly value, and we’re glad they made your experience a positive one. Thank you for your recommendation – we’re confident Thomson will continue to deliver outstanding service to everyone he assists. Team Longo Lexus

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