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Longo Lexus

El Monte, CA

4.9
2,000 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,000 Reviews of Longo Lexus

March 05, 2025

Outstanding customer service and products. Very professional and seeks to accommodate the customer needs/requirements. More

by AW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris McCarty, Christopher Tenorio
Report | Print
Mar 05, 2025 -

Longo Lexus responded

Thank you for your kind words and for taking the time to share your experience. We take great pride in providing outstanding customer service and high-quality products. Your satisfaction is our top priority, and we're always here to accommodate your needs. We truly appreciate your support and look forward to serving you again. Team Longo

March 05, 2025

Always the worst service never can fine anything . I don’t believe they check my Carr at all. More

by jknight761@verizo.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All
Report | Print
Mar 06, 2025 -

Longo Lexus responded

We appreciate the opportunity to review, research, and respond to your service visit. Both of our foremen inspected your 2019 Lexus ES350 with 64,325 miles and did not find any issues. We noted a recommendation to conduct a test drive with you, but you declined the road test with the shop foreman. Additionally, we checked the vehicle's computer and found no error codes. Our offer to have your test drive with our foreman's is still available if you select - Team Longo

March 02, 2025

The service was spectacular. Their staff is very friendly and knowledgeable. The entire experience was great. More

by Trodriguez2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Le
Report | Print
Mar 03, 2025 -

Longo Lexus responded

Thank you for your wonderful review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that you found our service spectacular and that our team’s friendliness and expertise made a positive impact. Team Longo Lexus

February 28, 2025

The service attitude is good, there are different language options, maybe it is Saturday, the waiting time is a bit longer. More

by heminzhao76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Feb 28, 2025 -

Longo Lexus responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our service and appreciated the language options we offer. We understand that wait times can be longer on Saturdays, and we truly appreciate your patience. We’ll continue working to improve our efficiency and ensure that your next visit is even smoother. Thanks again for choosing us! Team Longo

February 28, 2025

Wonderful dealership, nice salesmen, prompt responses. I take my vehicles to Longo because they're honest, transparent and get the services done promptly. More

by angelalarawong
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Report | Print
Feb 28, 2025 -

Longo Lexus responded

Thank you for sharing your positive experience with us! We're grateful for your kind words about our dealership, sales team, and service. It's always our goal to provide honest, transparent, and efficient service, and we're glad to hear that we're meeting those expectations for you. Team Longo Lexus

February 28, 2025

This is the best Lexus dealership ever. Mr. Van Phu and Mr. Nurul Choudhury made my car leasing experience a very pleasant one. They explained everything to me in great detail. They have g More

by lexusqueen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nurul Choudhury, Van Phu
Report | Print
Feb 28, 2025 -

Longo Lexus responded

We truly appreciate you sharing your experience! It’s wonderful to hear that Mr. Van Phu and Mr. Nurul Choudhury made your leasing process so seamless and enjoyable. Providing detailed explanations, a great selection, and an extended test drive are all part of ensuring the best experience, and we’re glad they delivered. Your recommendation means a lot. Team Longo

February 28, 2025

Robin was very helpful and accommodating. He was able to get me a loaner even though they were short on loaners that day. He also was accommodating to my time and the technician was very thor More

by Willee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Feb 28, 2025 -

Longo Lexus responded

We greatly appreciate your feedback and are pleased to hear that Robin was able to assist you so effectively. His efforts in securing a loaner vehicle and accommodating your schedule truly reflect the level of service we strive for. We're also glad to know that the technician was thorough in their inspection and ensured everything was in order with your car. Your experience is important to us, and we're grateful for your kind words. Team Longo Lexus

February 27, 2025

I’ve been dealing with this dealership for many years and they’re just as helpful as always. More

by bettylexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong, Francis Saldana
Report | Print
Feb 27, 2025 -

Longo Lexus responded

Thank you so much for your continued trust and support. We're glad to hear that our team has consistently been as helpful as always. It's been a pleasure serving you over the years, and we truly value your loyalty. Team Longo Lexus

February 27, 2025

We are very pleased with excellent service and professionalism of Chris Tenorio, he made our purchase very pleasant. More

by rigo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Report | Print
Feb 27, 2025 -

Longo Lexus responded

Thank you so much for sharing your experience with us! We are delighted to hear that you had a pleasant purchase experience and are especially pleased with the excellent service and professionalism provided by Chris Tenorio. We will be sure to pass along your kind words to him. Team Longo

February 26, 2025

Very clean showroom, friendly staff. Many models in stock. Had a good amount of used Lexus vehicles what I was looking for. More

by john.funakoshi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Truong
Report | Print
Feb 26, 2025 -

Longo Lexus responded

Thank you so much for your kind review! We’re glad to hear you had a positive experience with us. We take pride in maintaining a clean showroom and offering friendly service. It’s great to know you found the used Lexus vehicles you were looking for. We look forward to serving you again soon! Team Longo Lexus

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