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Longo Lexus

El Monte, CA

4.9
1,920 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,920 Reviews of Longo Lexus

December 04, 2024

This is the most stressless place for your car service. The staff is very professional, and they strive to please their customers. I appreciate this aspect very much. After completing the service a gent More

by Kathy P.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Dec 05, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for sharing your experience on DealerRater! We’re happy to hear that you found our service to be stress-free and that our team was able to assist you with both your car service and learning about your vehicle’s features. It’s our goal to ensure that every customer feels supported, and we truly appreciate your recognition of our efforts. We're glad to be a part of your fresh start and wish you all the best as you continue to enjoy your car! Longo Lexus

December 02, 2024

Excellent deals super service always trying to satisfy the customers this is my second car that I’m buying from the Longo Lexus. More

by hhilalian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Phu, Ian Clubb, Raymond Zhao
Dec 02, 2024 -

Longo Lexus responded

Thank you for returning to Longo for your second vehicle! Van and the team are honored to continue serving you. We appreciate your trust and look forward to many more visits - Happy Holidays!

November 27, 2024

Longo Lexus provided excellent service as always, especially on late notice due a dead or low battery. A loaner car was offered on short notice. More

by Scott R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Nov 27, 2024 -

Longo Lexus responded

Thank you for choosing Longo for your vehicle service! We're honored to assist with all your auto care needs. Happy Holidays!

November 26, 2024

Man helps us a lot last Saturday 11/03, his a great worker and will makes sure to get back from him. He makes sure that we can get the car on time. Provided the Uber and helps us on our questions about More

by mariceldicioco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 27, 2024 -

Longo Lexus responded

Thank you for entrusting Man Wong with your auto care needs. We truly appreciate your trust and are honored to serve you. We look forward to continuing to exceed your expectations.

November 26, 2024

I always come here for service for over 10 years, Longo Lexus always delivers the excellent service every time More

by kaiserchen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 27, 2024 -

Longo Lexus responded

We appreciate your loyalty and are grateful for the trust you've placed in us over the years. We look forward to continuing to serve all your vehicle needs with dedication. Happy Holidays from all of us at Longo Lexus!

November 26, 2024

Man Wong is responsive, smart, quick to respond to inquires and thorough. Very professional. He represents Longo quite well. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 27, 2024 -

Longo Lexus responded

Thank you for your kind review. We truly appreciate your recognition of Man, our service consultant. He represents Longo Lexus with professionalism and dedication, and we’re glad to have him on our team - Happy Holidays!

November 26, 2024

Excellent service no wait time. They are. Very professional at all time .They answer all the question asked. More

by Egregorio623
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso , Rodolfo Ayala Jr.
Nov 27, 2024 -

Longo Lexus responded

Thank you for taking the time to review Longo Lexus. We are truly honored to have had the opportunity to serve you and appreciate your feedback. We look forward to serving you again - Enjoy you Holidays!

November 25, 2024

Took my Lexus in for 10,000 mile oil change for some reason the dealer changed the oil at 5000 miles. They suggested at 10,000 miles to get a 15,000 mile service. What are these guys doing there when I More

by Biggdog454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaac Kim
Nov 25, 2024 -

Longo Lexus responded

We are sorry to hear about your recent experience with our oil service. We take your concerns seriously and would like to thoroughly research your questions regarding future oil service recommendations. Unfortunately, we do not have a direct way to contact you at the moment. Please reach out to Paul Wareham, our Service Director, at your earliest convenience. You can reach him at 626-580-6252. We look forward to addressing your concerns and ensuring your satisfaction. Thank you for bringing this to our attention.

November 24, 2024

Excellent, friendly and professional service. Edgard is a very knowledgeable and friendly salesman. We are very happy doing business with Longo Lexus. More

by hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Nov 25, 2024 -

Longo Lexus responded

We are truly honored to have had the opportunity to serve you. We look forward to welcoming you again on your next visit - Longo Lexus

November 21, 2024

The sales person Jerry Wu was very patient knowledgeable and was able to order the SUV I wanted it came very fast, and we made a deal More

by bigdawg112248
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Nov 21, 2024 -

Longo Lexus responded

Thank you for sharing your positive experience with us! We’re so glad to hear that Jerry was able to provide the patience and knowledge you needed to order the SUV you wanted. We’re also pleased that the process went smoothly and quickly, allowing you to drive away in your new vehicle in no time. Longo Lexus