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Longo Lexus

El Monte, CA

4.9
1,977 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,977 Reviews of Longo Lexus

February 21, 2025

I recently brought my car in for service at Longo Lexus, and my experience with Robin Ho was outstanding. From start to finish, Robin provided top-notch customer service, keeping me informed every step of t More

by mynamejeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Feb 21, 2025 -

Longo Lexus responded

Thank you for sharing your wonderful experience at Longo Lexus! We’re thrilled to hear that Robin Ho provided you with exceptional service and made your car’s visit smooth, efficient, and hassle-free. Robin’s commitment to customer care and attention to detail truly stands out, and we are so glad your car is running perfectly!

February 20, 2025

Good customer service and very on time pickup car for service . They need more cars for loan. More

by carinachen123@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Feb 20, 2025 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and your feedback has been noted. - Team Longo

February 20, 2025

This is a great place to bring your Lexus for service . We have been coming here for years . More

by Jocee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Feb 20, 2025 -

Longo Lexus responded

We're humbled to serve you and your auto care needs @ Longo Lexus

February 19, 2025

From the moment we reached out by email. Fiona has been very hepful. She is very knowledgeable and answered all important questions. She was very pleasant and accommodating. I would definite More

by Bakerevelyn30
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Report | Print
Feb 19, 2025 -

Longo Lexus responded

Thank you for sharing your positive experience with Fiona! We're so glad to hear that she was helpful, knowledgeable, and accommodating throughout the process. It's great to know she was able to answer all your important questions, and we truly appreciate your kind recommendation. If you ever need assistance in the future, don’t hesitate to reach out. We’d be happy to help! Team Longo

February 19, 2025

Longo provided a great service for my car on 2/14/25 and the Francis was very helpful and friendly More

by tracy005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Feb 19, 2025 -

Longo Lexus responded

Thank you for sharing your experience with us! We're glad to hear that Longo provided great service for your car and that Francis was helpful and friendly. We truly appreciate your feedback and your trust in us. Team Longo Lexus

February 19, 2025

I could receive the maintenance service in a timely manner. The employee at the information desk was not much helpful. More

by m-minako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Feb 20, 2025 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology. Our Service Manager, Jennifer Nam, tried reaching you on February 19, 2025 but was unsuccessful in reaching you directly. She did leave her contact information on your voice mail and we look forward to hearing back from you - Team Longo

February 18, 2025

Great service as always, why do I have to write 15 words minimum Thai is dumb More

by tammy.phd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Feb 19, 2025 -

Longo Lexus responded

Thank you so much for your continued trust in us and for sharing your feedback! We truly value your kind words about our service, and we completely understand your frustration with DealerRater’s word count requirement. We apologize for any inconvenience this may have caused and appreciate your effort in leaving a review despite the limitation. Your support means a lot to us, and we’re grateful for customers like you! Team Longo

February 17, 2025

Had an issue but was fairly resolved. Very satisfied with Longo Lexus. I will remain being a loyal customer More

by Nakasone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Report | Print
Feb 17, 2025 -

Longo Lexus responded

Thank you for your feedback! We’re glad to hear that your issue was resolved to your satisfaction. It means a lot to us that you’re choosing to remain a loyal customer of Longo Lexus.

February 17, 2025

Dealer did everything they said they would do. Process was smooth and simple as promised. More

by Wtan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Report | Print
Feb 17, 2025 -

Longo Lexus responded

Thank you for your feedback! We're so glad to hear that we were able to follow through on our promises and make the process smooth and simple for you. We truly appreciate your trust and are happy that your experience met your expectations Longo Lexus

February 16, 2025

The manager , Clem, notified me when the part was back in stock. He also had it installed for me and instructed me on its use. More

by FrancineH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros
Report | Print
Feb 17, 2025 -

Longo Lexus responded

Thank you for sharing your experience! We’re so glad to hear that Clem went above and beyond by notifying you when the part was back in stock and making sure it was installed and properly explained. We appreciate you recognizing his efforts, and we’re happy to have been able to assist you. Team Longo Lexus

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