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Longo Lexus

El Monte, CA

4.9
2,040 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,040 Reviews of Longo Lexus

April 25, 2025

Service was good, but needed parts for a fuel tank under shield and they have a potential 30 day parts shortage time. The shield already as at least two tears in in it.. More

by cravens.rl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Apr 25, 2025 -

Longo Lexus responded

Thank you for your feedback. We're glad to hear that the service met your expectations, but we understand the frustration around the delay in getting the fuel tank under shield parts. We know how important it is to have timely repairs—especially with visible wear like the tears you mentioned—and we’re closely monitoring the situation to get the parts in as soon as possible. Team Longo

April 24, 2025

Longo Lexus Service Dept. is ALWAYS Stellar VIP Service from check in to checking out. More

by Carla Newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Apr 24, 2025 -

Longo Lexus responded

Thank you for visiting Longo Lexus Service Center and delighted knowing John and the team took wonderful care of you and your investment (car). Make it a great day and hurry back

April 24, 2025

We had a fantastic experience purchasing our Lexus NX350 Hybrid thanks to Isaac! From the moment we walked in, he was welcoming, informative, and incredibly patient. He took the time to walk us through all More

by Daniela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Kim, Monica Lopez
Apr 24, 2025 -

Longo Lexus responded

We’re absolutely thrilled to hear about your fantastic experience purchasing the Lexus NX350 Hybrid! Isaac is a true professional, and it's wonderful to know that his welcoming, patient, and informative approach made your visit so memorable. We’re especially proud to hear that his transparency and low-pressure style helped make your car-buying journey one of the smoothest you’ve had — that’s exactly the kind of experience we strive to provide every guest. Team Longo Lexus

April 24, 2025

This was our second time purchasing a Lexus with Tony Minarto, and once again, he exceeded our expectations. Tony was incredibly kind, professional, and made the entire process smooth from start to finis More

by beirulin.br
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Minarto
Apr 24, 2025 -

Longo Lexus responded

We’re so grateful to have amazing guests like you return for another Lexus with us — and we’re thrilled to hear that Tony Minarto once again delivered an exceptional experience! His kindness, professionalism, and dedication to ensuring a smooth and stress-free process are what set him apart, and we’re proud to have him on our team. Welcome back to Longo Lexus

April 22, 2025

This is a great dealership to purchase from! I purchased my Lexus NX in October 2024, my salesman Marc still helps me to this day! Anything I need for my vehicle, I can call Marc and he'll make More

by Kay Jay :-)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly, Marc Fata
Apr 22, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your wonderful experience with us on DealerRater! We’re absolutely thrilled to hear how happy you are with your Lexus NX and that both Marc and Beau made such a lasting impression. Marc is truly dedicated to his guests, and we’re glad to know he's continued to be a helpful resource even months after your purchase. It’s also great to hear that Beau delivered a top-notch experience during your first service visit — cutting your wait time in half is the kind of service we strive for! We’re honored you chose to make the trip to Longo Lexus and that you’re now part of the Longo family. Your kind words and continued trust mean the world to us. We look forward to being here for you for years to come!

April 17, 2025

We had an amazing experience! Our salesman, Sabino Cuevas, was super patient and very kind. I didn’t feel pressured or rushed at all. He took his time and explained everything in More

by ssharmouj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Apr 17, 2025 -

Longo Lexus responded

Thank you so much for the kind words. We're honored to serve you and delighted Sabino took excellent care of you - Longo Lexus

April 17, 2025

The smoothest, most enjoyable time I've ever spent at a car dealership. Chris made the process so great; he has a customer for life. I love my new car and look forward to working with Chris again in 39 mo More

by september921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Apr 17, 2025 -

Longo Lexus responded

Thank you for the great feedback! We’re happy to hear that Chris and our team were able to take care of you. We can't wait to welcome you back when you're ready for your next vehicle - Team Longo

April 17, 2025

We had a great experience with Longo Lexus with the help of Sabino and Anthony. My partner and I had no intentions of buying a car that day but it all ended up working out and we left with a car. Sabino was More

by cassievbaca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Apr 17, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Sabino and Anthony made your visit to Longo Lexus such a positive one. It means a lot to us that, despite not planning to purchase, you felt supported and confident enough to drive home in your new vehicle. We’re especially grateful you made the trip out to see us, and we’re so glad it was worth it. Welcome to the Longo Lexus family — we’re always here when you need us!

April 17, 2025

I had my Lexus LS 500 in for service and detailing. During the visit it was reported that the tires needed to be replaced. Longo was very helpful in arranging to get the compatible tires I requested an More

by VPerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Apr 18, 2025 -

Longo Lexus responded

Thank you for sharing your experience with us! We're glad to hear that your service and detailing visit for your LS 500 went smoothly and that our team was able to assist with getting the exact tires you requested—along with helping with the manufacturer's rebate. We truly appreciate your trust in Longo and are happy to know you're satisfied with the service. We look forward to seeing you again! Happy Easter

April 16, 2025

I brought my 2016 Lexus ES350 for oil and tire service. I am extremely satisfied with the entire team. Would highly recommend to anyone that wants great quality service on their Lexus. More

by Brianacosta213213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Apr 16, 2025 -

Longo Lexus responded

Thank you for your review. We strive to provide friendly, professional, and efficient service every step of the way - Longo Lexus

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