Longo Lexus

Great service from start to finish. The process of purchasing a vehicle was fast and easy. The staff is wonderful, very knowledgeable and friendly. The best service ever! The process of purchasing a vehicle was fast and easy. The staff is wonderful, very knowledgeable and friendly. The best service ever! More

Clean organized facility. Friendly greeters explained the process. Great communication with my personalized service repair rep. Jim! Easy access to service area. I loved the Friendly greeters explained the process. Great communication with my personalized service repair rep. Jim! Easy access to service area. I loved the fact that they washed my car afterwards so well. More

Longo always provides 5 star service, this visit was no exception. Fantastic hospitality and service from drop off to pickup exception. Fantastic hospitality and service from drop off to pickup More

This dealership is easy to deal with. They show exact price OTD with NO pressure to buy unnecessary add ons you don’t need. Tony M kept me updated about the purchase and delivered the Lex They show exact price OTD with NO pressure to buy unnecessary add ons you don’t need. Tony M kept me updated about the purchase and delivered the Lexus in ordered. Tony also makes follow up on the process of registration. More

Having my vehicle serviced at Longo Lexus is always an extraordinary experience. From the first encounter online to schedule service, meeting with the service coordinator who was exceptional and then the extraordinary experience. From the first encounter online to schedule service, meeting with the service coordinator who was exceptional and then the service itself that was thorough. I appreciated the work done by Jim Palmer to ensure my expectations were exceeded and my vehicle was serviced in a timely manner. I will return to Longo for my service needs More

Easy to work with. Staff has great knowledge of their Lexus cars. They were able to find exactly what I wanted at a price that was a few thousand dollars lower than the Staff has great knowledge of their Lexus cars. They were able to find exactly what I wanted at a price that was a few thousand dollars lower than the two other dealerships I visited. On the day of pick up, I was in and out in less than an hour. More

Jorge sold me my first Lexus, after driving Mercedes Benz’s for over 25 years. I convinced myself, I wasn’t buying anything other than Cloud burst GreyES300 FSport or black out. He sent me a video of a Benz’s for over 25 years. I convinced myself, I wasn’t buying anything other than Cloud burst GreyES300 FSport or black out. He sent me a video of a silver RS300 FSport , showroom floor, and I said, “I’ll take it” love it, love the color, the interior to me is a peanut butter color, but Lexus has their own name for it.😊Great customer service . More

Excellent service. Mr. Francis Saldaña was very likable, knowledgeable, professional and kept me informed of the work progress about my car. Mr. Francis Saldaña was very likable, knowledgeable, professional and kept me informed of the work progress about my car. More

They didn’t fix my tire squeaking issues. This was the 3rd time I took my car there. At 1st the service advisor was going to charge me for inspection, even though I told him this was the 3rd This was the 3rd time I took my car there. At 1st the service advisor was going to charge me for inspection, even though I told him this was the 3rd time I came to service the same problem. Eventually, cuz I told him it was the 3rd time I came for the same problem, he asked management to waive the fee. They just said there is an investigation going on for 2023 and 2024 cars. I just needed to deal with the noise and wait to see when Lexus can fix the issue. Basically, until there is a recall. If they knew there was an investigation, why were they going to charge me to inspect the problem in the beginning. There was nothing they can do for me they said. Even if they changed my brakes, it would continue to squeak they said. They said my brakes is a 8 out of 10 , with 10 being new breaks. They also said just come back if the breaks sounds really bad and they will change them then. More

Man Wong always provides excellent service. Provides regular status updates and patiently explains each line item. Provides regular status updates and patiently explains each line item. More