Longo Lexus

Brought my car in to Longo Lexus for 5000 mile service. Service advisor told me it would take 2 to 2 and half hours . It was 4 hours before the car was returned to me after the car wash There’s a saying Service advisor told me it would take 2 to 2 and half hours . It was 4 hours before the car was returned to me after the car wash There’s a saying “you never get a second chance to make a first impression “ I will take my new Lexus to a different dealer next time. There is consequences for poor service and Longo Lexus lost me as a customer More

Excellent work. The car feels like brand new one excellent job excellent work was great as hospitality Kelly was Great and he is very smart and knows what is he doi The car feels like brand new one excellent job excellent work was great as hospitality Kelly was Great and he is very smart and knows what is he doing? Thank you. More

Excellent service by Kelly Yang. Everyone here at the dealer are friendly and helpful. Thank you. Everyone here at the dealer are friendly and helpful. Thank you. More

The whole staff I interacted with at Longo Lexus were all nice and helpful! I always come here when my car needs a service done. nice and helpful! I always come here when my car needs a service done. More

Fast service and clean, comfortable waiting area. Staff are accommodating and friendly. Refreshment are available to everyone. Staff are accommodating and friendly. Refreshment are available to everyone. More

Good and dedicated service I always have prompt responses back. Loan car is also customized to me. back. Loan car is also customized to me. More

Went in for service and was very please with my technician he was courteous and very informative. I was in and out fast with a clean car. technician he was courteous and very informative. I was in and out fast with a clean car. More

Nice and comfy environment, water, coffee and soda available for self serve, great location easy to find and park available for self serve, great location easy to find and park More

Friendly and helpful . I would recommend people to bring their car to Longo for services I would recommend people to bring their car to Longo for services More

I came in on saturday for a flat tire and was kindly informed that i wouldn’t be able to be assisted or attended to until the upcoming Monday. I was given the option to leave the vehicle and uber home. informed that i wouldn’t be able to be assisted or attended to until the upcoming Monday. I was given the option to leave the vehicle and uber home. I have things to do and people and places to attend to. It was a nice offer but i decided to come back the following Monday after noting my busy weekend and i would need a vehicle. There were no loan cars, so i bit the bullet. I come in on monday and im served by Robert Ho, a nice gentleman, i got service the same day but i don’t appreciate how i was lied to. I was informed there were again NO loan cars. So with my busy schedule i stayed for the 2 hours. While there, for the first hour my vehicle was sat upfront for the first hour until someone finally decided to move it to the back to be parked. As i’m waiting around, i could overhear and see people switching out loan cars. So curiosity got the best of me and i ask, “hey there aren’t any loan cars available right?” and the kind people at the loan car department told me they had plenty. so now im irritated cuz the whole time i was stuck there, i could’ve been out visiting my grandmother. When i was informed that there were No loan cars, but instead i had to miss it,. and now im here ranting to a screen in hopes to be heard. My time is super valuable, as im sure is everyone’s that works there is as well. But to be told one thing and to know it was a lie for who knows what benefit, hurts, and irritates me. To lie about something so small makes me lose trust in a reputable dealer like longo. I hope in the future, i could say i was pleased with the service. More