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Longo Lexus

El Monte, CA

4.9
1,977 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,977 Reviews of Longo Lexus

January 26, 2025

They are quick and fast what I expected, friendly staffs ,clean and comfort environment very well More

by Judy.pong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Jan 27, 2025 -

Longo Lexus responded

hank you for your kind words! We’re glad to hear that you had a quick, efficient experience and felt comfortable in our clean and friendly environment. We strive to make every visit as pleasant as possible, and we truly appreciate your feedback. Looking forward to serving you again soon! Longo Lexus Svc Center

January 25, 2025

Always very attentive and clearly communicate any repairs needed. Approximate costs and possible options are also discussed. Ultimately very happy with their service. More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Jan 27, 2025 -

Longo Lexus responded

Thank you so much for your feedback! We’re glad to hear that our team has been attentive and clear in communicating repairs, costs, and options. Providing transparent service is important to us, and we’re happy to know you’re ultimately pleased with your experience. We look forward to continuing to serve you! Team Longo Lexus

January 23, 2025

Rene provided excellent service. Prompt, responsive and very attentive to my concerns. He was very helpful More

by Cathee1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Jan 23, 2025 -

Longo Lexus responded

Thank you for your thoughtful review! We’re thrilled to hear that Rene provided you with excellent service. It's wonderful to know that he was prompt, responsive, and attentive to your concerns. We pride ourselves on delivering the best experience, and it sounds like Rene truly made a positive impact. Longo Lexus

January 22, 2025

we have not used the car since we got it back but was very happy dealing with Mr. Wong. always checking how everything was. More

by i don’t have any
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jan 22, 2025 -

Longo Lexus responded

We’re glad to hear that Mr. Wong provided excellent service and kept you updated throughout the process. We hope you enjoy your vehicle when you’re able to use it! Your satisfaction is important to us, and we appreciate your kind words. Team Longo Lexus

January 20, 2025

I was given a lot of technical information about the car and I really appreciated that. More

by renee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Dahlstein, Tomson Diep
Report | Print
Jan 20, 2025 -

Longo Lexus responded

Thank you so much for taking the time to leave a review on DealerRater. We truly appreciate your kind words and am glad that the technical information provided the team, about your car was helpful to you. Enjoy what you drive - Team Longo Lexus

January 18, 2025

I always use the services of John Yang whenever I visit Longo Lexus to get my car serviced. He is always friendly and helpful, and I recommend both him and Longo Lexus highly. More

by Cynthia X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Jan 20, 2025 -

Longo Lexus responded

Thank you for taking the time to share your positive experience! We’re so glad to hear that John Yang consistently provides friendly and helpful service during your visits to Longo Lexus. Your recommendation means a lot to us, and we’re grateful for your continued trust in John and our team. We look forward to serving you again soon!

January 18, 2025

Price offer is fair. Sales/customer service team is pretty responsive and will check in with you regularly during the wait of inventory. More

by CC Lee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Minarto
Report | Print
Jan 20, 2025 -

Longo Lexus responded

Thank you for sharing your feedback! We’re glad to hear that you found our price offer fair and that our sales and customer service team kept you informed and responsive during your wait. We strive to ensure our customers feel supported throughout the entire process, and your experience is a great reflection of that. Team Longo Lexus

January 16, 2025

Great Dealership with outstanding service and customer experience flatbed pickup and delivery service is outstanding More

by sanlaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jan 16, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your positive experience with us on DealerRater! We’re thrilled to hear that you found our service to be outstanding and that our flatbed pickup and delivery service met your expectations. It’s always our goal to provide exceptional customer service, and we’re grateful for your kind words. Team Longo Lexus

January 16, 2025

Francis took care of all the needs necessary for servicing my car and was ready in a timely manner. More

by rgodoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Jan 16, 2025 -

Longo Lexus responded

We’re so glad to hear that Francis took care of all your service needs and that your car was ready in a timely manner. Our team strives to provide efficient and thorough service, and it’s great to know that we met your expectations. Longo Lexus

January 15, 2025

I had a great experience buying an older Lexus RX 350 from Longo Lexus. My sales consultant Chris Tenorio was a big part of that, he was friendly and put no sales pressure on me and made the purchase eas More

by jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Report | Print
Jan 15, 2025 -

Longo Lexus responded

Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that your experience at Longo Lexus was so positive, and that Chris Tenorio made your purchase stress-free and enjoyable. We truly appreciate your kind words and your recommendation. It's always our goal to provide a transparent, no-pressure experience, and we're glad to know Chris delivered on that. If you ever need anything else, whether for your RX 350 or any future purchases, don’t hesitate to reach out! Enjoy your Lexus, and thanks again for choosing Longo Lexus.

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