Longo Lexus

I came in on saturday for a flat tire and was kindly informed that i wouldn’t be able to be assisted or attended to until the upcoming Monday. I was given the option to leave the vehicle and uber home. informed that i wouldn’t be able to be assisted or attended to until the upcoming Monday. I was given the option to leave the vehicle and uber home. I have things to do and people and places to attend to. It was a nice offer but i decided to come back the following Monday after noting my busy weekend and i would need a vehicle. There were no loan cars, so i bit the bullet. I come in on monday and im served by Robert Ho, a nice gentleman, i got service the same day but i don’t appreciate how i was lied to. I was informed there were again NO loan cars. So with my busy schedule i stayed for the 2 hours. While there, for the first hour my vehicle was sat upfront for the first hour until someone finally decided to move it to the back to be parked. As i’m waiting around, i could overhear and see people switching out loan cars. So curiosity got the best of me and i ask, “hey there aren’t any loan cars available right?” and the kind people at the loan car department told me they had plenty. so now im irritated cuz the whole time i was stuck there, i could’ve been out visiting my grandmother. When i was informed that there were No loan cars, but instead i had to miss it,. and now im here ranting to a screen in hopes to be heard. My time is super valuable, as im sure is everyone’s that works there is as well. But to be told one thing and to know it was a lie for who knows what benefit, hurts, and irritates me. To lie about something so small makes me lose trust in a reputable dealer like longo. I hope in the future, i could say i was pleased with the service. More

Very good service, especially the gentleman that checked us in a Suspicious nd Uber service back-and-forth Especially on people like us doesn’t have to sit and waiting for many hours. Thank you again. us in a Suspicious nd Uber service back-and-forth Especially on people like us doesn’t have to sit and waiting for many hours. Thank you again. More

Employees were very polite and professional. and knowledgeable. Waiting environment is very comfortable, service completed within estimate. and knowledgeable. Waiting environment is very comfortable, service completed within estimate. More

Great service and modern systems in place. I love that I could do everything on my mobile phone. I would say best overall experience in the socal region of any dealership. I love that I could do everything on my mobile phone. I would say best overall experience in the socal region of any dealership. More

Longo Lexus is awesome. All the staff are kind and always willing to help out. Man Wong is great and lets me know updates on my vehicle and how long I would have to wait. Al All the staff are kind and always willing to help out. Man Wong is great and lets me know updates on my vehicle and how long I would have to wait. Always a great experience. More

Generally very good customer service. Francis was very congenial and helpful. Wait was minimal facility was pleasant Francis was very congenial and helpful. Wait was minimal facility was pleasant More

Man Wong is super experienced, knowledgeable, patience and super nice. He provided excellent services. Highly recommended and super nice. He provided excellent services. Highly recommended More

Dealership is clean, friendly and very professional! Highly recommend it ! Keep up the good work! Highly recommend it ! Keep up the good work! More

The service is very good. The overall experience at the dealership is amazing. The representative named Francis was very helpful and professional. I will definitely recommend The overall experience at the dealership is amazing. The representative named Francis was very helpful and professional. I will definitely recommend this dealership to my family and friends. More

Good and friendly and nice and likely and help us for we would like to know would like to know More