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Longo Lexus

El Monte, CA

4.9
1,977 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,977 Reviews of Longo Lexus

January 14, 2025

We drove from Indio, Ca. We expected great service. Marc Fata was our sales person, who was exceptional and same for your service department and James Dahlstein. You excee More

by rnrfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein, Marc Fata
Report | Print
Jan 14, 2025 -

Longo Lexus responded

Thank you for taking the time to share your experience! We're so glad to hear that Marc Fata and James Dahlstein exceeded your expectations, and that both our sales and service teams were able to provide you with exceptional service. We truly appreciate you making the drive from Indio, CA, and we're grateful for your trust in us. Team Longo Lexus

January 14, 2025

Extremely excellent, take very good care of customers, Rene Reynoso service consultant and all of workers always do the good job, More

by yong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Jan 14, 2025 -

Longo Lexus responded

Thank you for your wonderful feedback! We're so glad to hear that Rene and our entire team @ Longo Lexus have consistently taken great care of you and provided excellent service. It means a lot to us that you recognize their hard work and dedication. Make it a great day and hurry back

January 08, 2025

Robin Ho a very nice guy he’s really good service for me, I will do my car next service for him.he’s excellent service.thank you More

by rongrong7681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Jan 08, 2025 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus for your auto care needs. Make it a great day and please stay safe with the wild fires and wind happening in SOCAL

January 08, 2025

Longo Lexus is an excellent place. I got the Lyft ride when dropping off and picking up my vehicle. Great service! More

by amritpalhundal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Jan 08, 2025 -

Longo Lexus responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Longo Lexus. It's great to know that our Lyft service made your visit more convenient. We truly appreciate your kind words and look forward to serving you again soon.

January 07, 2025

Mr.Man Wong is always very helpful and always helps with recommendations for my vehicle best service advisor More

by Oquintanilla10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jan 07, 2025 -

Longo Lexus responded

Thank you for your kindness and trust in our team (Man Wong) and dealership (Longo Lexus) with your auto care needs. Make it a great day and please hurry back

January 06, 2025

Employees are respectful and easy to interact. Beau was my service advisor and was very helpful. More

by Manfredtayco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Jan 06, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience on DealerRater. It's great to hear that our team was respectful and easy to interact with. We're glad Beau, your service advisor, was able to assist you effectively. We strive to make every visit a positive one, and we're pleased that you had a great experience with us. Team Longo Lexus

January 01, 2025

Great service department. Everyone is friendly and helpful. Lexus goes the extra mile for their customers. More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jan 02, 2025 -

Longo Lexus responded

Thank you for your wonderful review! We're so pleased to hear that you had a positive experience with our service department. At Lexus, we strive to go the extra mile for our customers, and it's fantastic to know that our friendly and helpful team was able to make a difference for you. We truly appreciate your feedback and look forward to continuing to serve you! Team Longo Lexus

January 01, 2025

Got a great price on a new 2025 ES300h. Easy process; modern system using digital signatures for all the paperwork. Friendly staff. More

by Elmo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Starnie Li, Peter Zhang
Report | Print
Jan 02, 2025 -

Longo Lexus responded

Congratulations and Happy New Year from Longo Lexus Elmo!

December 31, 2024

Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent More

by Ronello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 31, 2024 -

Longo Lexus responded

Longo Lexus is smiling from ear-to-ear after reading - THANK YOU for being the most important part of our business and Happy New Year Ronello

December 30, 2024

Great service. Got follow up when the car is nearly ready and a call when the car is teady. Thank you for the car wash too More

by Yinnia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're happy to hear that you received great service and timely follow-ups when your car was nearly ready. We're also glad you appreciated the car wash! If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again soon! Longo Lexus

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