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Longo Lexus

El Monte, CA

4.9
1,977 Reviews
Call Dealership (626) 652-3381
View Awards

3530 Peck Rd

El Monte, CA

91731

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1,977 Reviews of Longo Lexus

December 29, 2024

A great experience to get my first Lexus. Special thanks for Tony.M for helping me. More

by Nath. L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Minarto, Peter Kong
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for your kind words! We're thrilled to hear that your experience with us was so positive, and we're glad Tony M could assist you in getting your first Lexus. We truly appreciate your trust in us and are always here to help if you need anything else. Enjoy your new vehicle! Team Longo

December 29, 2024

Easy scheduling with clear things to be done. Friendly receptionist Thanks for washing my NX. More

by Suchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Report | Print
Dec 30, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback! We're glad to hear that scheduling was easy and that our receptionist made your experience even better. We're also happy you appreciated the wash for your NX. If you need any further assistance, feel free to reach out. We look forward to serving you again! Happy New Year

December 25, 2024

Longo goes out of their way to make sure the customer is happy! I wouldn’t buy a car nor take my car for service to anywhere else More

by rmjsirody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 26, 2024 -

Longo Lexus responded

We truly appreciate you taking the time to share your experience! It’s wonderful to hear that Longo consistently goes above and beyond to ensure your satisfaction. Your loyalty means a great deal to us, and we’re grateful that you trust us with both your car purchases and service needs. Team Longo Lexus

December 25, 2024

Unbelievable employee who helped us sold the car Thomson Diep. He helped us through all the way. Explained everything I need to know inside and outside the car and all aspects of car purchase process. I’m r More

by eriquel720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Dec 26, 2024 -

Longo Lexus responded

We greatly appreciate you sharing your experience! It’s fantastic to hear that Thomson Diep provided such exceptional service during your car purchase. His knowledge, patience, and friendly, pressure-free approach are qualities we truly value, and we’re glad they made your experience a positive one. Thank you for your recommendation – we’re confident Thomson will continue to deliver outstanding service to everyone he assists. Team Longo Lexus

December 23, 2024

Mr. Sergio Orozco provided excellent Customer service. Will recommend to family and friends. Thank you. More

by gfelixdacat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you so much for your kind review! We’re so glad to hear that Mr. Sergio Orozco provided you with excellent customer service. Your recommendation means a lot to us, and we truly appreciate your trust in our team. We look forward to assisting you, your family, and friends in the future! Happy Holidays from all of us @ Longo Lexus

December 23, 2024

It's a good choice because of the fast service and the many cars. And it's close. More

by lee.jungwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and please hurry back - Team Longo Lexus

December 22, 2024

Service good and professional . Francis explains very clear to me . He is very knowledgeable and talks to me about my vehicle. Thanks More

by Lai16282002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Dec 23, 2024 -

Longo Lexus responded

Thank you for your kind words! We're glad to hear that Francis provided you with clear and professional service. His knowledge and ability to explain details about your vehicle are truly appreciated, and we're thrilled that he was able to assist you so effectively. We appreciate your feedback and look forward to serving you again! Team Longo Lexus

December 20, 2024

Lexus service always takes care of me and my vehicle with excellent service personal input. I always go away satisfied More

by Cmcb797cxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Dec 20, 2024 -

Longo Lexus responded

Thank you for sharing your positive experience on DealerRater! We're so glad to hear that our Lexus service team consistently takes great care of you and your vehicle. Your satisfaction is our top priority, and it’s wonderful to know that you always leave feeling pleased with the personal attention and excellent service you receive. Team Longo Lexus

December 18, 2024

Discovered a part on garage floor after servicing. Will visit store soon regarding the part. More

by care_4you
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 18, 2024 -

Longo Lexus responded

We sincerely apologize for any inconvenience you may have experienced. Due to the anonymity of your screen name, we’re unable to research this matter in detail or contact you directly. However, our Service Director, Paul Wareham, would like to personally speak with you and address any concerns at your convenience. He can be reached at 626-580-6252 or via email at paul.wareham@longolexus.com. We truly value your feedback and look forward to the opportunity to resolve any issues. Team Longo Lexus

December 18, 2024

Service was friendly and helpful. Sales, finance, and delivery staff were knowledgeable. Any concerns were addressed well. Process was smooth. More

by KPK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony (Finance), Andrew (Delivery), Peter Zhang
Report | Print
Dec 18, 2024 -

Longo Lexus responded

Thank you so much for sharing your experience! We’re thrilled to hear that our service, sales, finance, and delivery teams were able to assist you in a friendly, helpful, and knowledgeable manner. It’s great to know that any concerns you had were addressed, and that your entire process went smoothly. We truly appreciate your feedback and look forward to serving you again in the future. Please enjoy what you drive and Happy Holidays - Team Longo

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