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Longo Lexus

El Monte, CA

4.9
1,944 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,944 Reviews of Longo Lexus

November 26, 2024

Excellent service no wait time. They are. Very professional at all time .They answer all the question asked. More

by Egregorio623
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso, Rodolfo Ayala Jr.
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Nov 27, 2024 -

Longo Lexus responded

Thank you for taking the time to review Longo Lexus. We are truly honored to have had the opportunity to serve you and appreciate your feedback. We look forward to serving you again - Enjoy you Holidays!

November 25, 2024

Took my Lexus in for 10,000 mile oil change for some reason the dealer changed the oil at 5000 miles. They suggested at 10,000 miles to get a 15,000 mile service. What are these guys doing there when I More

by Biggdog454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaac Kim
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Nov 25, 2024 -

Longo Lexus responded

We are sorry to hear about your recent experience with our oil service. We take your concerns seriously and would like to thoroughly research your questions regarding future oil service recommendations. Unfortunately, we do not have a direct way to contact you at the moment. Please reach out to Paul Wareham, our Service Director, at your earliest convenience. You can reach him at 626-580-6252. We look forward to addressing your concerns and ensuring your satisfaction. Thank you for bringing this to our attention.

November 24, 2024

Excellent, friendly and professional service. Edgard is a very knowledgeable and friendly salesman. We are very happy doing business with Longo Lexus. More

by hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
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Nov 25, 2024 -

Longo Lexus responded

We are truly honored to have had the opportunity to serve you. We look forward to welcoming you again on your next visit - Longo Lexus

November 21, 2024

The sales person Jerry Wu was very patient knowledgeable and was able to order the SUV I wanted it came very fast, and we made a deal More

by bigdawg112248
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Report | Print
Nov 21, 2024 -

Longo Lexus responded

Thank you for sharing your positive experience with us! We’re so glad to hear that Jerry was able to provide the patience and knowledge you needed to order the SUV you wanted. We’re also pleased that the process went smoothly and quickly, allowing you to drive away in your new vehicle in no time. Longo Lexus

November 21, 2024

Raymond was our sales associate and was wonderful. Outstanding service. Honest and great communication. Would like to buy all my cars from him. We got our new Lexus NX hybrid from Longo. More

by caroline109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Zhao
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Nov 21, 2024 -

Longo Lexus responded

Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that Raymond provided you with outstanding service, honesty, and great communication throughout the process. We're delighted that you love your new Lexus NX Hybrid, and we’re grateful for your kind words. We look forward to helping you with all your future car purchases. Thank you for choosing Longo!

November 21, 2024

Longo Lexus is the most efficient and reliable service place for my Lexus. They have amazing support and customer service: More

by lesliesuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
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Nov 22, 2024 -

Longo Lexus responded

Thank you so much for sharing your kind words on DealerRater! We truly appreciate you taking the time to highlight your experience with Longo Lexus. It’s fantastic to hear that you find us to be the most efficient and reliable service center for your Lexus. Happy Holidays

November 20, 2024

Best experience with the service on my vehicle, They delivered with no hesitation. I’m very satisfied overall. More

by g.cervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
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Nov 20, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback! We're so glad to hear that you had the best experience with our service team and that we were able to deliver to your satisfaction. Your satisfaction is our top priority, and we're thrilled to know we met your expectations Team Longo Lexus

November 20, 2024

Was there for 1 year 10k miles service. The service advisor Man was great. Highly recommended. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
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Nov 20, 2024 -

Longo Lexus responded

Thank you for all the trust you have in our dealership (Longo Lexus) and team (Man W). Make it a great day and hurry back

November 19, 2024

David was great in making sure my service experience was a great one. He updated me on the status of my vehicle and also arrange a ride for me to and from the dealership. More

by Mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
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Nov 19, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that David made sure your service experience was a great one. It's wonderful that he kept you updated on the status of your vehicle and arranged a ride for you to and from the dealership Hurry back - Team Longo Lexus

November 17, 2024

Service Consultant,James Dahlstein, was excellent in making sure that my service to my vehicle was a great experience . He made sure to keep me updated about the status of my vehicle and helped me throu More

by natalie.alvarado323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones, James Dahlstein
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Nov 18, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that James Dahlstein provided you with excellent service and kept you informed throughout the process. It's great to know he was there to help, especially in an emergency situation. We truly appreciate your recommendation, and we'll be sure to pass along your kind words to James - Longo Lexus

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