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Longo Lexus

El Monte, CA

4.9
1,893 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,893 Reviews of Longo Lexus

September 04, 2024

Frank Lorusso is an excellent service advisor. Mr. Lorusso explains the required repairs, and ensures that all my concerns are addressed. More

by F.Fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Report | Print
Sep 05, 2024 -

Longo Lexus responded

Thank you for taking the time to share your experience on DealerRater. We’re delighted to hear that Frank provided you with excellent service. Frank is truly dedicated to explaining the required repairs and ensuring that all your concerns are addressed. Your kind words affirm the high standards we strive to maintain. Team Longo Lexus

September 02, 2024

Great job, performed on my vehicle, such a great customer service, thank you so much. More

by pacheco_adrian63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Sep 02, 2024 -

pacheco_adrian63 responded

Great job, on the performance done on my vehicle, such a great customer service

Sep 03, 2024 -

Longo Lexus responded

We truly appreciate your gratitude and are grateful for your support. If you need anything else or have any questions, please feel free to reach out. Team Longo Lexus

September 02, 2024

I love taking my car for service at Longo Lexus John always takes care of my car More

by Tracyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Sep 04, 2024 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs

September 02, 2024

Longo always goes above and beyond my expectations. Their waiting area is a very comfortable place for me to work as my vehicle is being serviced. More

by Ponciano1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Sep 04, 2024 -

Longo Lexus responded

Your satisfaction is our top priority, and we’re glad to know that our efforts contribute to a positive experience. If you have any further needs or questions, please feel free to reach out. We look forward to serving you again! Team Longo Lexus

September 01, 2024

All staff very attentive and professional. Changing my rear brakes was a little expensive. I like that service is guaranteed. More

by Marialucy1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Sep 03, 2024 -

Longo Lexus responded

Thank you for your feedback. We’re pleased to hear that you found our staff to be attentive and professional during your visit. We understand that the cost of changing your rear brakes may have been higher than expected, but we’re glad to know that the guarantee on our service adds value for you. Team Longo

September 01, 2024

Longtime Longo Lexus for car buying and maintenance services. Highly recommended this dealer. Satisfied customer More

by Kle10usa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong, Kelly Yang
Report | Print
Sep 03, 2024 -

Longo Lexus responded

Thank you for being a longtime customer of Longo Lexus. We’re delighted to hear that you continue to trust us for your car buying and maintenance needs. We appreciate your high recommendation and are glad to know you are a satisfied customer.

August 31, 2024

Fastest experience I’ve had at a car dealership. Luis was polite, personable, and attentive I will definitely recommend to friends and family. More

by Hduran22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez, Eric Tran
Report | Print
Sep 03, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that you had such a fast and efficient experience at our dealership. It’s wonderful to know that Luis was polite, personable, and attentive throughout your visit. Congratulations on your positive experience, and thank you for recommending us to friends and family. We look forward to serving you again in the future. Team Longo

August 31, 2024

The dealership kept my appointment time , and no delay in service The waiting area is clean with plenty of room for customers. We have 5 visits to the place and will come back in the future. Man Wong , ou More

by abertset57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Sep 03, 2024 -

Longo Lexus responded

Thank you for your positive feedback! We’re delighted to hear that your appointment was kept on time and that there were no delays in service. It’s great to know that you found our waiting area clean and spacious. We also appreciate your kind words about Man Wong. It’s wonderful to hear that he provided courteous and professional service during your visit. Team Longo Lexus

August 29, 2024

Just want to say thank you for helping us fixed our issue with our new SUV . More

by janehernane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Jim Palmer
Report | Print
Aug 29, 2024 -

Longo Lexus responded

We're humbled to serve you @ Longo Lexus

August 27, 2024

Longo Lexus is always at the top of their game! Great customer service satisfaction. They care about their customers. More

by PoloMelinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Aug 27, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Longo Lexus. Providing top-notch customer service is our priority, and it's wonderful to know that our efforts are making a positive impact. Hurry back

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