Longo Lexus
El Monte, CA
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1,955 Reviews of Longo Lexus
Service Consultant,James Dahlstein, was excellent in making sure that my service to my vehicle was a great experience . He made sure to keep me updated about the status of my vehicle and helped me throu making sure that my service to my vehicle was a great experience . He made sure to keep me updated about the status of my vehicle and helped me throughout this whole experience. I would recommend anyone to work with him especially in emergency situations to your vehicle! More
Work that I was charged for during the 110,000 mike service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership service was not done (2nd time). Instead of being proactive in solving the problem I was treated like I was the problem. This is the only dealership I have ever used, no more. Im taking my business somewhere else. More
Their staffs are super friendly and helpful, nice waiting room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. room with all hot and cold drinks if you choose to wait onsite. Smooth and quick pick up a loaner if you can’t wait there. More
Excellent customer service and very knowledgeable of the vehicles they maintain. They are able to answer all questions and try their best to have it done within time. vehicles they maintain. They are able to answer all questions and try their best to have it done within time. More
Just had the BEST experience with Marc Fata. Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I co Reached out to him with a very specific build a few days ago and told him anything missing would be a dealbreaker. He called me the same day I committed and said he had a line on an EXACT match to my request. MSRP. No add-ons. No fees. My build request was: -Nori -Black roof -black/olive interior -cool box -wireless key -HUD -ML sound His build he lined up had all that AND the traffic assist and tonneau. I don’t mind those options, but wasn’t hunting for them. He had me fill out the paperwork online and send $500. Just completed transaction. He hustled to get me in and out from opening of the dealership. EVERY promise was honored. He was truthful from start to finish. The single EASIEST and BEST car transaction I’ve ever had. Total timeline from first contact to painless delivery was a few days. Vehicle had 4 miles on odometer. Drove my 24’ LC up to snap pics of it in front with delivery photos. Brought a second set of hands to get them home. CALL and ask for Marc. The man WORKS for the deal! More