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Longo Lexus

El Monte, CA

4.9
1,893 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,893 Reviews of Longo Lexus

August 18, 2024

John is a very responsible and professional advisor. He keeps me updated on my car constantly. Great job John! More

by Kevinliu93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your kind words! We’re glad to hear that John’s professionalism and communication have made a positive impact on your experience. We’ll be sure to pass along your praise. Team Longo Lexus

August 17, 2024

Rudy did a great job as usual Couldn’t ask for a better service advisor He is one of the reasons I have my Lexus at Longo More

by Bonanza63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that Rudy did a great job and continues to be a standout service advisor. It’s wonderful to know that his exceptional service is one of the reasons you choose Longo for your Lexus auto care needs

August 17, 2024

Because I waited 5 minutes after the tech told Me I needed extra work and I approved the work right away, I had to wait extra 3 1/2 hours. This was only to change two tires and rotate tires. This wa More

by Surgo80024
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Aug 19, 2024 -

Longo Lexus responded

We apologize for the inconvenience you experienced with the delay in your service. We understand how frustrating it must have been to wait an additional 3 1/2 hours, especially for a task as straightforward as changing and rotating tires. Due to the anonymity of your screen name, we're unable to fully investigate your visit. Please contact our service managers, Jennifer at 626.580.6283 or Clement at 626.580.6206, so we can discuss this in detail and work towards a resolution. We look forward to hearing from you and addressing your concerns.

August 15, 2024

Very thorough servicing of my vehicle. Covered everything and kept me informed at all times. More

by Dick. helgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Report | Print
Aug 16, 2024 -

Longo Lexus responded

Thank you for your kind words! We're delighted to hear that you were pleased with the thorough service and clear communication throughout. Providing exceptional care for your vehicle is our top priority, and it's great to know we met your expectations. Team Longo Lexus

August 14, 2024

When it comes to customer service, Longo is the BEST! I LOVE LONGO LEXUS! Thank you Longo Lexus! My families and I appreciate you! 🙏 More

by brucenlala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McCarty, Ian Clubb, Dennis Lo, Rodolfo Ayala Jr.
Report | Print
Aug 14, 2024 -

Longo Lexus responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had such a positive experience with us. Your kind words about our customer service mean a lot to the Longo Lexus team. We look forward to continuing to provide you with exceptional service in the future!

August 13, 2024

It’s a good deal ship with nice employees My service man Beau Li is very nice and efficient person. I was totally trust him, and save time : just drop the car for him to take care. More

by bchao38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Aug 13, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and we're humbled to serve you @ Longo Lexus

August 13, 2024

All of the questions that I had about the service were answered in a transparent way. More

by Panamagyrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Aug 13, 2024 -

Longo Lexus responded

Thank you for all the trust in our dealership and team. Hurry back - Team Longo

August 13, 2024

Great service. Salesman was very helpful knowledgeable and very helpful. My experience was great and I would highly recommend the salesman and dealership More

by sandradrobles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Report | Print
Aug 13, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for choosing us for your purchase! We're thrilled to hear that you had a great experience and found our salesman to be both knowledgeable and helpful. Your recommendation means a lot to us @ Longo Lexus

August 11, 2024

The concierge are very efficient and helpful, my advisor Mr Kelly Yang gave me information regarding my car and what need to be done next visit. More

by Cora go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Aug 12, 2024 -

Longo Lexus responded

Thank you for bringing your car in for service. I’m pleased to hear that our concierge team was efficient and that Kelly Yang | Longo Lexus provided you with clear information about your vehicle and upcoming needs. If you have any further questions, feel free to reach out.

August 10, 2024

Dealer is very clean and inviting. . They have big selection to choose from. Good customer service. More

by sako
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomson diep
Report | Print
Aug 12, 2024 -

Longo Lexus responded

We're humbled @ Longo Lexus to be selected your dealer-of-choice. Enjoy!

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