Zeigler Hyundai of Racine

The service I received during getting my vehicle repaired was excellent! I was kept updated on the status at all times and it was delivered in a timely manner. was excellent! I was kept updated on the status at all times and it was delivered in a timely manner. More

Very helpful. and listened and repaired.the problems the car was experiencing prior to my visit. and listened and repaired.the problems the car was experiencing prior to my visit. More

Albert our sales representative provided quality service and knowledge of the product. Finance Mrg was efficient and collaborative with us on processing our finance contract! We Highly recommend this de and knowledge of the product. Finance Mrg was efficient and collaborative with us on processing our finance contract! We Highly recommend this dealership. More

I really appreciate the communications during my service. They provide prompt and thorough service at Racine Hyundai. They provide prompt and thorough service at Racine Hyundai. More

I appreciate the complimentary service Oil change filter tire rotation system check and car wash tire rotation system check and car wash More

Very welcoming in very interesting in to what to what you need an want im blessed need an want im blessed More

They have Awesome customer service! Are very attentive and helpful. I drive two hours to go here instead of using the closest Hyundai dealer in town. Are very attentive and helpful. I drive two hours to go here instead of using the closest Hyundai dealer in town. More

I previously left an overwhelmingly negative review but have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to ha have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to harm them or their careers. I hope this feedback helps improve processes for the staff and future customers at Zeigler. I negotiated a new 2025 Tucson for my parents, who dislike dealership interactions. From the start, I made it clear that they hadn't decided on a payment method, and I wanted a firm price independent of how they would pay. This way, I could present them with the offer and then we would discuss options. I documented this in texts and followed a script I wrote to ensure I covered all of this in my conversations. We settled on a price and I brought my parents into the dealership to test drive and place an order. When we visited the dealership, we found that the sales person we talked with initially and made an appointment with was not there but someone else could help us. We then worked with Sean. The price he provided differed from what we had discussed over the phone, but since he hadn’t been part of the earlier discussions, I don’t hold that against him. I made sure to reiterate what I had told the others over the phone including the part where my parents had not decided on payment method. When I clarified our discussions, Scott came out and confirmed the agreed-upon price, and we placed our order. The vehicle was estimated to arrive in November but did not arrive until March, but I understand manufacturing delays happen. The night before pickup, Sean mentioned a $2,250 Hyundai financing incentive. Naturally, we expected this to reduce our previously agreed-upon price if we financed. My parents had initially planned on paying cash at this point but I discussed how this could help them out financially and also explained how this could help the dealership who had been very helpful thus far. However, when we arrived to the dealership, we were first told an additional package had been added—raising the price by ~$1,500—which we had to request be removed. Then, we were informed the $2,250 incentive would only get us to the previously agreed price and we HAD to finance to get there, contradicting prior discussions where we had talked about being able to pay cash at the price. We were disappointed by this, but it was especially disappointing when Scott's response felt like a "Sure, the sales people told you that you could pay both ways but I never said that- so GOTCHA". I had been transparent throughout with the hope of making this an easy process for my parents, but instead, they had to spend hours at the dealership sorting out unexpected changes. What started as a positive experience with Zeigler, and our hopes of making this our permanent dealership, turned frustrating, and because of this, we are not planning on returning for our future purchases. More

My experience here was absolutely top notch! I dropped off my vehicle for one thing and realized last minute that I needed an additional service. They made it happen, no question asked! Everythi I dropped off my vehicle for one thing and realized last minute that I needed an additional service. They made it happen, no question asked! Everything I asked for was done sooner than I expected. I was given a thorough breakdown of what was done. Ziegler also provided someone to give me a lift back home so that I didn’t have to wait there while it was being serviced. Everyone in customer service, including the gentleman that drove me home, were easy to talk to. I truly love Ziegler’s service and I love my Tucson! More