Zeigler Hyundai of Racine - Service Center

Initially very unhappy with my purchase. Bought a new 2024 Tucson Hybrid. Test drive was on surface streets, was told that we couldn’t take the car onto the freeway. Had to drive the car hom Bought a new 2024 Tucson Hybrid. Test drive was on surface streets, was told that we couldn’t take the car onto the freeway. Had to drive the car home on the freeway once we hit 55+ mph the car began to make noise. Called dealer, told to schedule a service appointment. Bought the car in Wisconsin but live in Illinois so made appointment with Gurnee dealer. Dropped off car for service. Was told they could hear the noise, but they may have to charge me for repairs, told to return to initial dealer. Dropped car off on Saturday for Monday AM appointment. By Wednesday car was returned with problem resolved. Went to drive home on the freeway noise still present, problem NOT resolved. Returned car to dealer for repairs. I had owned the car for less than 3 weeks, less than 500 miles on odometer and the car was in the repair shop for 8 of 20 days. The rattling noise was finally fixed by an excellent service provider (Ian) in Racine. About 2 weeks later an emergency light came on regarding the hybrid battery. The warning was to stop driving immediately and call Hyundai help desk. Informed not to drive car at all, a tow was called and car was taken to Racine Hyundai repair shop. 4th trip to repair shop in 5 weeks!!! Repair was made the following day. I had lost all confidence in the quality of my purchase and thought that it was a mistake to buy a Hyundai. I have now owned the car for 8 weeks and finally become less anxious that my brand new car won’t break down again. I love the design and features of the car, I am a little concerned about quality. More

Luke is amazing! !! Had nothing but great service.everybody is very friendly great customer service. !! Had nothing but great service.everybody is very friendly great customer service. More

Like was just very easy to work with and just a generally nice guy! Really appreciated him walking me out to my car once it was finished. Made me feel safe and cared about. nice guy! Really appreciated him walking me out to my car once it was finished. Made me feel safe and cared about. More

They were able to get me in the same day when I called. Fast services and friendly staffs. Fast services and friendly staffs. More

I've always had a very good experience when I go in for service at the dealership. They keep me well informed and updated. The service department performs only what is necessary for my car. I'm very conf service at the dealership. They keep me well informed and updated. The service department performs only what is necessary for my car. I'm very confident in the work they do. I have never had a problem. And I always get five star service when I go in. More

Ziegler Hyundai has some of the best customer service I have ever had with a company. They are always helpful, respectful and go out of their way to make sure you are taken care of. have ever had with a company. They are always helpful, respectful and go out of their way to make sure you are taken care of. More

I had some engine work done and Mr. Luke was very informative and kept me up to date on my vehicle status throughout the duration of the repair. Luke was very informative and kept me up to date on my vehicle status throughout the duration of the repair. More

This dealership great customer service Nice vehicles very clean facility very professional I would recommend. clean facility very professional I would recommend. More

Excellent service! Best ever!! Professional, knowledgeable, and a fine representative of the whole service team. Best ever!! Professional, knowledgeable, and a fine representative of the whole service team. More

Always friendly and efficient . Always will answer all Questions when needed Like the service area with variety of drinks Always will answer all Questions when needed Like the service area with variety of drinks More