Wellesley Volkswagen | Page 2

Karl was direct, explained the issues clearly, including an extra issue of alignment. The problem with tire rotation that my driving caused was clarified. He is pleasant. He was very practical about what el an extra issue of alignment. The problem with tire rotation that my driving caused was clarified. He is pleasant. He was very practical about what elements of the routine maintenance could be postponed given our driving habits and low mileage. The 1:00 appointment appeared a little aspirational as the car sat for a while before work was begun. I did not know what I was supposed to take from the video of the car. I appreciated the wash; I never seem to get around to washing the car at home. If there is water available, I didn't locate it in the waiting area. I was there for 2 1/2 hours - water would have been nice. The car is making a subtle new sound. I notice no problems with tires, ride, alignment, brakes or engine performance. I'll monitor. . . . More

I appreciate the advice Alicia has provided me with regards to my VW Tiguan. All service advisors have been knowledgeable and helpful, whether fixing a problem I had experienced or advising me on serv regards to my VW Tiguan. All service advisors have been knowledgeable and helpful, whether fixing a problem I had experienced or advising me on service needed or due. I have appreciated everyone's professionalism and knowledge from the service desk, to the shuttle service and technicians! More

Excellent service, friendly staff and advisors, easy to schedule. I can always count on Wellesley VW to treat my case great. schedule. I can always count on Wellesley VW to treat my case great. More

the whole experience from making the service appointment, to drop off and pick up was very easy! to drop off and pick up was very easy! More

Everyone at Wellesley VW was great to work with. They gave us a really great deal and a competitive trade in offer to make my new lease affordable. Paul R was open to finding ways to give the best p They gave us a really great deal and a competitive trade in offer to make my new lease affordable. Paul R was open to finding ways to give the best price. Eric T was the best at helping me learn the new car. He was awesome to test drive with, and made it easy to learn all the great Taos features and setting up all the phone integration. I drove off the lot feeling like I understood all the car had to offer without over-complication. More

Quick and professional experience. Communication was good and had a good understanding of my situation Communication was good and had a good understanding of my situation More

They did a very good job of explaining all the problems to me, and fixed everything to my satisfaction. to me, and fixed everything to my satisfaction. More

Scheduling was intuitive and easy and I was able to book an appointment at a convenient time. Service was completed quickly and with a high degree of professionalism. an appointment at a convenient time. Service was completed quickly and with a high degree of professionalism. More

Everything went smoothly. Only thing i’d say that i wasn’t the happiest about is that my tire and rim protection warranty this time did not cover the entire cost of my tire. Only thing i’d say that i wasn’t the happiest about is that my tire and rim protection warranty this time did not cover the entire cost of my tire. More

Drew and Wellesley VW are super! Highly professional. Customer focused. They always listen and deliver expert solutions. They care! Highly professional. Customer focused. They always listen and deliver expert solutions. They care! More