Wellesley Volkswagen

Had the pleasure of working with Eric T at VW Wellesley. He was honest, professional, and respectful. We drive past other VW dealerships to come to Wellesley and have never regretted it. Arrived at 4pm on a He was honest, professional, and respectful. We drive past other VW dealerships to come to Wellesley and have never regretted it. Arrived at 4pm on a Friday and had our new car by 11am on Saturday. Highly recommend! More

I recently leased a 2026 VW Atlas. I was nearing the end of my previously leased 2023 VW Tiguan and wanted to upgrade into something larger. Jens Albrecht and Paul Rowe assisted me in I was nearing the end of my previously leased 2023 VW Tiguan and wanted to upgrade into something larger. Jens Albrecht and Paul Rowe assisted me in finding the perfect Atlas with everything I was looking for in terms of features and add-ons. There were no pushy sales tactics and everything was extremely straight forward from the start. I was provided several monthly payments based on varied mileage and money down, allowing me to make an informed decision. The experience was exactly what car buying should be. As a repeat customer, I can confidently say that I will not shop anywhere else! More

Karl was great. Very honest and communicative through the entire service appointment. I really appreciate it. Would recommending using Wellesley VW for any servi Very honest and communicative through the entire service appointment. I really appreciate it. Would recommending using Wellesley VW for any service needs! More

Karl was great, went in to do my recall and ended up replacing my whole strut/spring assembly all under warranty! replacing my whole strut/spring assembly all under warranty! More

Excellent service experience from start to finish. They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and ex They called me ahead of time to confirm they had the tire and the price. The appointment we on time and finished on time. Everything was fast and excellent. More

Absolutely fantastic service department. Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! Drew is absolutely fantastic, and they have some of the best technicians that I have ever encountered, five stars for the service department! More

Very thorough. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. More

Generally like their service department. Very easy to make appointment on line. They washed my car. Very easy to make appointment on line. They washed my car. More

Drew in service has continued to be a great resource for me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and my Atlas issues. Thanks More

When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More