Watermark Ford Hyundai
Marion, IL
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Excellent customer service Recall service was performed. Vehicle for me to ise was provided for me to use. Very friendly and accommodating staff. Coolant light came on when I le Recall service was performed. Vehicle for me to ise was provided for me to use. Very friendly and accommodating staff. Coolant light came on when I left. It was addressed the next day. More
Always a Pleasure My car recently blew a fuse and that left my husband out of the driver's seat. The people in service, Nichoal, Tommy and Terry were gracious to try a My car recently blew a fuse and that left my husband out of the driver's seat. The people in service, Nichoal, Tommy and Terry were gracious to try and help us continue our anniversary outing. The waiting area was very comfortable. It turned out to be an unusual fuse and not readily available; however, they procured one for us and sent us on our way to celebrate. Alas, this fuse also blew before leaving the service area. We then were given a loaner car to use while they followed up on the reason behind the situation. I was grateful it also was a Lincoln MKZ. Anniversary saved! More
Great experience Great customer service. I really like the added benefit of use of the onsite car wash any time day or night. They take great care of your needs. Great customer service. I really like the added benefit of use of the onsite car wash any time day or night. They take great care of your needs. More
Used SUV purchase TJ was awesome...he understood what we wanted and showed us those vehicles. He did not try to pressure us into buying something that we didn't want. TJ was awesome...he understood what we wanted and showed us those vehicles. He did not try to pressure us into buying something that we didn't want. We actually purposely went to Watermark Ford because we had awesome service with our daughter's car. Having a caring service department as well as great sales staff is why we went there. Thanks Watermark for employing outstanding people to represent! More
Drove 3 Hours I love 3 hours from Watermark and did a lot of back and forth through text before I ever got to the dealership. Once I arrived the vehicle I wanted to I love 3 hours from Watermark and did a lot of back and forth through text before I ever got to the dealership. Once I arrived the vehicle I wanted to look at was finishing getting cleaned up. Within about 10 mins (I was earlier than I told them I would be) I was able to go on a test drive and then talk numbers. Very easy experience, everybody was polite and courteous. More
Courteous, professional service I'm promptly greeted by the service personal at Watermark. The listen intently to my service concerns. The results of the diagnosis and repair are I'm promptly greeted by the service personal at Watermark. The listen intently to my service concerns. The results of the diagnosis and repair are reviewed with me on vehicle pickup. More
Excellent service Great service, especially Joel at the counter. I trust their recommendations and they help me prioritize what needs to be done because Lord knows I ca Great service, especially Joel at the counter. I trust their recommendations and they help me prioritize what needs to be done because Lord knows I can't always afford everything at one time. More
Oil Change Employees are always friendly. I don’t remember names. Great Service. Always explain & go over the service that was done on my SUV. Definitely recomme Employees are always friendly. I don’t remember names. Great Service. Always explain & go over the service that was done on my SUV. Definitely recommend Watermark Ford QuickLane for oil changes. More
Oil and filter change We bought our equinox at watermark sales department was excellent now we have had our first service and they done a great job on the service I would We bought our equinox at watermark sales department was excellent now we have had our first service and they done a great job on the service I would recommend this place to anybody More
Taurus Courteous, efficient, and quick. I requested tire rotation, but service guy had pulled up history and found that it was not time for tire rotation. Courteous, efficient, and quick. I requested tire rotation, but service guy had pulled up history and found that it was not time for tire rotation. He also advised me of additional service I may need at next visit. More