Frank Brown Auto and Truck Ranch

Frank Brown GMC Service Review I really don’t like complaining or leaving critical reviews, but I believe this time I should. I have had my Chevy 2500 Duramax and other 2500 Chevrolet trucks servic complaining or leaving critical reviews, but I believe this time I should. I have had my Chevy 2500 Duramax and other 2500 Chevrolet trucks serviced at Frank Brown Honda/GMC in Lubbock for several years. I always trusted them to do a good job, but unfortunately, that trust was misplaced. I normally prefer to do my own oil and filter changes, fuel filters, and other maintenance, but I’m getting older and it isn’t as easy as it used to be crawling under my trucks. So I decided to save some time and take my truck to Frank Brown GMC. For years, I had been told by their service staff that my 2500 Silverado had no serviceable grease zerks because everything was factory sealed. I trusted their service managers and technicians because they were supposed to be the professionals. On August 11, 2026, I took my truck in for an oil change and asked a new service writer about greasing the truck. He initially told me he understood there were no grease fittings and that everything was factory sealed. I asked him to research it, and shortly afterward he called back and said he had checked with the service manager, who assured him there were no grease fittings. I did my own research and discovered that my truck actually has nine important grease zerks: the upper and lower ball joints, outer tie-rod ends, pitman arm socket, and idler-arm pivot/bracket. I printed the information and took two copies with me when I picked up my truck. I presented them to someone I believed was the service manager, who was surprised and said he had never heard that the 2500 and 3500 GM trucks had grease fittings. He said he would discuss it with management. The following day he called and told me they had people qualified to perform the service and asked me to bring the truck back so they could grease all the fittings. On August 19, I returned with the truck. Two other service writers checked me in, and both again told me there were no grease fittings on my truck. I explained the situation and left the truck, asking that the original service writer contact me. Later he called and said they had completed the job and greased all the fittings. I specifically asked if he was sure they had greased every fitting, and he assured me they had. When I got home, I crawled underneath the truck to verify the work. The first easily accessible fitting had a large amount of grease around it, so initially it appeared they had done the job. However, two more easily accessible fittings at the left and right upper ball joints had NO GREASE whatsoever. After discovering that the easy-to-access fittings had been skipped, I was extremely disappointed and did not even bother checking the more difficult fittings. If they skipped the easy ones, I have little confidence that the difficult-to-reach fittings were serviced. I also noticed several drops of oil on my garage floor. I checked underneath the truck and found that, although the drain plug was tight, a significant amount of oil had been left on parts of the lower assembly after the filter was changed. I wiped it off myself. This wasn't a major problem, but it further demonstrated a lack of attention to detail. The biggest issue is not simply that they made a mistake. It is that I was repeatedly told by their service staff that these trucks had no grease fittings, even after I provided documentation showing otherwise. Then, after they agreed to perform the service, I was assured that all nine fittings had been greased, when two easily accessible ones clearly had not. If you are considering having your truck serviced at Frank Brown GMC, you might be well advised to consider other options. I expected better from a dealership I had trusted for years. More

I take my truck in for service and the customer service representative said that they were running 3 days behind. I told him that was fine and explained the reason that I had brought my truck in. During th representative said that they were running 3 days behind. I told him that was fine and explained the reason that I had brought my truck in. During the course of a couple of days, I had one call of communication from the service department concerning my truck to let me know that my truck was still in line. So, I decided to reach out on the third day. I was told that my truck was still had a couple cars in front of mine. The fourth day I emailed and they told me my truck was next to be looked at, and they would update me when the time came. I left another email and finally received a reply. I was told that they had a technician look at it, but they would have to schedule my truck to be seen by a more experience technician. Now my truck was back in line. On the fifth day I sent an email to the representative that had been helping me and cc'd the general manager, the service manager with concerns about why it was taking so long to diagnose my truck. I requested that they bring my truck up front so that I could pick it up. This is not the first time I had an issue with the service department at the dealership, and I will not be returning again. More

great service by Jeff Mayo excellent and helpful and friendly, Dearl Riddle says thank you friendly, Dearl Riddle says thank you More

Called for a used car that didn't have any pictures available. Rep confirmed that the car is available, promised to send pictures/ videos and disappeared. An hour later I asked if he forgot about me an available. Rep confirmed that the car is available, promised to send pictures/ videos and disappeared. An hour later I asked if he forgot about me and responded that the car was already sold. Unprofessional and careless. More

This dealership had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jum Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all. More