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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,419 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,419 reviews

January 30, 2025

Quick and friendly. Comfortable environment to wait for vehicle. Very straightforward and unfriendly you of all things that need attention. Not pushy. More

by CREEGE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Toyota of Scranton responded

CREEGE2020, Thank you for your feedback! We're glad to hear you had a quick and friendly experience and found our waiting area comfortable. We always strive to be straightforward and informative without being pushy. We appreciate your business and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

January 29, 2025

Clean, seemingly well-organized dealership. Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, no More

by VERNONCHRISTOPHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

VERNONCHRISTOPHER, Thank you for sharing your feedback! We're glad to hear about your experience, and we truly appreciate your time. However, it's important for us to know the name that the vehicle is registered to so we can fully understand everything you've shared in your review. If you'd like, please reach out to us directly— 570.702.8776. We’d love the opportunity to assist you further! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

January 29, 2025

My experience so far has been wonderful. I enjoyed working with the different people. Everyone was very professional and accommodating. I would recommend your dealership to everyone. More

by STEVE.CORY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

STEVE.COREY, Thank you for your kind words! We're so glad to hear that you've had a wonderful experience with our team. Providing professional and accommodating service is what we strive for, and it means a lot that you’d recommend us to everyone. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

January 29, 2025

It was a warm friendly experience buying this vehicle. This dealership is the best in our area. More

by JRSABLE
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

JRSABLE, Thank you for your wonderful review! We're so happy to hear that your car-buying experience was warm and friendly. It means a lot to us to be considered the best in the area! We appreciate your support and look forward to serving you again in the future. Warm regards, The Toyota of Scranton Team

January 26, 2025

Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 25, 2025

Timely and professional service across the board. You can tell the entire staff cares about the customer! More

by BONEBROKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Scranton responded

BONEBROKE, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Providing timely and professional service while genuinely caring for our customers is what we strive for every day. We appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Service Team

January 25, 2025

Cory was great to work with. He was attentive to our needs and followed up timely. More

by LINDA.HANIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Scranton responded

LINDA.HANIS, Thank you for your kind words! We're so glad to hear that Cory provided you with attentive service and timely follow-ups. We appreciate your business and hope to assist you again in the future! Warm regards, The Sales Team Toyota of Scranton

January 25, 2025

As always great service and friendly atmosphere. Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Toyota of Scranton responded

LNSEC, Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time! Warm regards, The Service Team Toyota of Scranton

January 24, 2025

Great team and flawless sale. Willing to work with me to get the truck I wanted at the price reasonable More

by Roberthine89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Toyota of Scranton responded

Roberthine89, Thank you for your review! We're glad to hear that our team made the process smooth and worked with you to get the truck you wanted at a fair price. Enjoy your new truck, and let us know if we can help with anything in the future Warm regards, The Sales Team Toyota of Scranton

January 23, 2025

It took way too long for the service to get done almost two hr. To get a key fob set up More

by NIKOJAX1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jan 23, 2025 -

Toyota of Scranton responded

NIKOJAX1313, Thank you for your feedback. We understand that waiting for service can be frustrating, and we apologize for the time it took to program your key. While some programming procedures can take longer due to system requirements and verification steps, we know that your time is valuable and will review our process to see where we can improve. We appreciate your patience and the opportunity to serve you. If there’s anything else we can do, please don’t hesitate to reach out. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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