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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,279 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,279 reviews

November 12, 2024

I have to wait 2 1/2 hours to have my car inspected. I was told it would be between an hour and an hour and a half. The service representative did comp my inspection. More

by COLJO46
Service Time
Recommend Dealer
No
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Toyota of Scranton responded

COLJO46, Thank you for sharing your feedback with us. We apologize for the extended wait time; we understand how valuable your time is, and we're sorry we didn't meet the original estimate. We appreciate your patience, and we're glad to hear that our team could offer the inspection at no charge. Please know that we’re committed to improving our process to provide a more accurate timeline for all our guests. We hope to serve you more efficiently in the future. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

November 10, 2024

My husband dropped off the car. They turned off my automatic headlights I did figure them out while on the side of the road in the dark. All is good More

by DENICERAUSCHMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Toyota of Scranton responded

DENICERAUSCHMEIER, Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience you faced with your headlights – that must have been frustrating, especially in the dark. We’ll make sure to remind our team to double-check settings like these before handing the vehicle back to our guests. If there’s anything more we can do to make this right or help further, please don’t hesitate to reach out. We appreciate your feedback, and thank you for trusting us with your vehicle! Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

November 08, 2024

Great organization with dedicated people. They addressed the problem I was having with my Rav and they succeeded in fixing it. Thank you Brian Fowler!! More

by purell
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler
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Nov 08, 2024 -

Toyota of Scranton responded

purell, Thank you for the wonderful review! We're delighted to hear that Brian Fowler and our team were able to address and resolve the issue with your Rav. Our dedicated staff always strives to deliver the best service possible, and it’s great to know we succeeded. Thank you for choosing us, and we’ll be here for any of your future needs! Warm regards, The Service Team Toyota of Scranton

November 08, 2024

Stephanie was so easy to work with. She was friendly and knowledgeable and kept me in the loop the whole time. I highly recommend working with her and Toyota of Scranton. More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

CAROLCOWS64, Thank you for the fantastic review! We’re thrilled to hear that Stephanie made your experience smooth, friendly, and informative. Keeping our customers updated is so important to us, and we’re glad Stephanie delivered that for you. We truly appreciate your recommendation and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

November 07, 2024

Fair purchasing process and good service. My second vehicle from Scranton Toyota in 4 year's. More

by JDBURNS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

JOEBURNS35, Thank you for your loyalty and for choosing Toyota of Scranton again! We're happy to hear that you had a fair purchasing experience and received good service. It’s our pleasure to serve you, and we look forward to many more years of helping with your vehicle needs. Warm regards, The Toyota of Scranton Team

November 06, 2024

They were very helpful. They went above and beyond too take me home, and bring my car back too Toyota for my new tires. I didn’t realize it would take that long, and I had t More

by CYNDY.SCHOENBERG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

CYNDY.SCHOENBERG, Thank you for sharing your experience! We’re so glad our team could go above and beyond to help you get home and ensure your car was taken care of for the new tires. We understand that time is valuable, and we're happy we could make the process a bit easier for you. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 06, 2024

Enjoy my experiences at Toyota dealership. Both Brian and Ryan very professional and very knowledgeable More

by LARCURIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

LARCURIE, Thank you for sharing your experience! We’re delighted to hear that Brian and Ryan’s professionalism and knowledge made your visits enjoyable. Our team works hard to ensure a positive experience for every guest, and we look forward to welcoming you back to Toyota of Scranton! Thank you, The Sales Team Toyota of Scranton

November 06, 2024

Friendly and informative and detailed about what I was getting into with my new car More

by ABBY25Z
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

ABBY25Z, Thank you for your review! We're thrilled to hear that our team was able to provide you with a friendly, informative, and detailed experience as you made your new car purchase. It’s our goal to ensure you feel confident and well-informed every step of the way. Congratulations on your new car, and please don't hesitate to reach out if you have any further questions. Safe travels! Warm regards, The Sales Team Toyota of Scranton

November 06, 2024

Service advisor David continues to provide excellent service. It is a pleasure to utilize Toyota of Scranton. More

by ORIOLES1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Toyota of Scranton responded

ORIOLES1983, Thank you for your kind words! We’re thrilled to hear that David continues to provide you with excellent service and that every visit to Toyota of Scranton is a pleasure. Providing a top-notch experience is what we strive for, and we look forward to serving you again in the future! Thank you, The Service Team Toyota of Scranton

November 05, 2024

I sold my 2021 Toyota Tacoma to Toyota Scranton and I had an agreement with Joe that I would be getting my aftermarket parts and tires back once they were removed. When I came back the following week to pick More

by Dom
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Joe
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Nov 05, 2024 -

Toyota of Scranton responded

Dom, Thank you for your comments regarding the sale of your 2021 Tacoma. Please contact our customer experience team at 570.702.8776 to further discuss. Thank you, Customer Experience Team Toyota of Scranton

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